Director, Technical Program Management

Capital One • McLean, VA

2d

About The Position

Capital One is seeking a Director of Technical Program Management to lead complex technical programs that deliver critical business goals and build large-scale products and platforms. The role focuses on driving technical transformation and scaling platform capabilities across the Global Payment Network (GPN) Technology organization, which manages infrastructure for high-throughput, secure global transaction processing. The Director will apply technical acumen and systems thinking to align architecture, shape technical strategy, and deliver organizational objectives, with particular attention to system scalability, resilience, complex dependencies, cross-functional roadmaps, and global financial infrastructure.

The position also helps expand the TPM discipline by applying industry knowledge and experience to teach the organization what effective technical program management can achieve. The Director contributes to TPM and delivery strategy, establishes scalable operating mechanisms and maturity models, aligns roadmaps and technical solutions with business objectives, supports cross-platform investment planning and platform convergence, and serves as an executive-level escalation point. The role ensures programs define measurable platform outcomes and maintain delivery accountability across engineering teams.

The role requires a bachelor's degree in a technical field and at least seven years of experience managing technical programs. Preferred qualifications include experience with distributed systems, cloud services (preferably AWS), highly scalable platforms, Agile delivery, large complex programs, regulated environments, TPM maturity-building, and influencing or managing people. The position is eligible for performance-based incentive compensation. Capital One does not provide new employment-authorization sponsorship or related immigration support for this position.

Requirements

• Bachelor's degree in a technical field.
• At least 7 years of experience managing technical programs.

Nice To Haves

• 7+ years of experience designing and building solutions using distributed computing or service-oriented architecture (SOA).
• 3+ years of experience building distributed systems and highly available services using cloud computing services or architecture, preferably AWS.
• 3+ years of experience building highly scalable products and platforms.
• 3+ years of experience with Agile delivery.
• 3+ years of experience delivering large and complex programs, contributing to business or technical vision, collaborating with large cross-functional teams, securing commitments on deliverables, and unblocking teams to achieve business impact.
• Experience building systems and solutions within a highly regulated environment.
• MBA or master's degree in a related technical field, such as Computer Science or Software Engineering.
• PMP, Lean, Agile, or Six Sigma certification.
• 3+ years of people-management experience or experience influencing an organization as an individual contributor.
• Experience driving platform standardization across multiple product portfolios or lines of business.
• Track record of building TPM maturity at scale within engineering organizations, including operating models, career frameworks, and metrics.
• Exceptional communication and influence skills, including engaging deeply with technical teams and translating implications into compelling business narratives for senior leadership.

Responsibilities

• Contribute to TPM and delivery strategy by establishing operating mechanisms, maturity models, and tooling that scale across portfolios.
• Drive development of and alignment on program roadmaps anchored in business objectives, definitions of done, technical solutions, and sequencing of dependencies.
• Lead cross-platform technical investment planning and ensure architectural alignment toward long-term platform convergence and reuse.
• Serve as an executive-level escalation point for program risks and influence technology leaders to make data-driven tradeoffs among speed, cost, and resiliency.
• Define measurable outcomes of platform success, including availability, scalability, cost efficiency, and developer velocity, and ensure delivery accountability across multiple engineering teams.
• Help develop and expand the TPM discipline within the team by sharing industry knowledge and teaching the organization what effective TPM can achieve.
• Lead programs that deliver critical business goals and build large-scale products and platforms.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director