Sr. Director, Supply Chain Professional Services

Healthcare Outcomes Performance Company•Phoenix, AZ

3d•Remote

About The Position

The Senior Director, Supply Chain Professional Services leads the enterprise supply chain implementation portfolio across HOPCo markets, clinics, and ambulatory surgery centers. The role turns strategy into scalable operating practices that improve product availability, inventory performance, utilization, contract compliance, service levels, and financial outcomes. The Senior Director establishes portfolio governance, directs cross-functional implementation, measures benefits realization, and builds professional services capabilities to advance HOPCo’s long-term supply chain maturity. The role directs initiatives from charter through deployment, stabilization, benefits realization, and operational handoff. It establishes portfolio priorities, implementation methods, market performance measures, and executive reporting. The position also leads strategic supply chain initiatives, including implant and biologic programs, sourcing and contracting, value analysis, and continuous improvement, while partnering with clinical, operational, financial, executive, supplier, and external stakeholders. The position may be performed remotely from an approved geographic location and requires approximately 10% to 30% travel. Work is primarily performed in a home-office or professional healthcare environment using standard office and computer equipment, with interaction at healthcare facilities, ambulatory surgery centers, and physician practices.

Requirements

Bachelor’s degree in business, supply chain, project management, healthcare administration, or a related field, or an equivalent combination of education and relevant experience.
At least 10 years of progressively responsible experience in supply chain management, project or portfolio management, operations, or a comparable function.
Experience leading projects and influencing executive, physician, and clinical leaders without direct authority.
Healthcare experience, including work with clinics, ambulatory surgery centers, physician practices, or hospital-based supply chain operations.
Demonstrated experience leading complex, cross-functional implementations and organizational change in a matrixed environment.
Advanced knowledge of project and portfolio governance, implementation planning, risk management, and change management.
Strong knowledge of healthcare supply chain operations, including inventory management, sourcing, contracting, vendor management, utilization, and accounts payable processes.
Knowledge of implant and biologic supply chain operations, including consignment, recalls, and utilization management.
Knowledge of strategic sourcing, contracting, and value analysis.
Working knowledge of Lean, PDSA, standard work, and other continuous-improvement methods.
Understanding of financial analysis, savings validation, return on investment, and performance measurement.
Executive communication skills, including the ability to translate complex operational and financial information into clear decisions and actions.
Strategic planning, portfolio prioritization, and disciplined execution across multiple concurrent initiatives.
Relationship building, influence, and conflict resolution across executive, physician, clinical, operational, financial, and supplier stakeholders.
Data-driven decision-making, performance management, and concise executive reporting.
Proficiency with Microsoft 365, project and portfolio management tools, and enterprise resource planning systems.
Ability to lead projects and influence leaders without direct authority; exercise critical thinking, structured problem-solving, and sound independent judgment; and drive decisions and follow-through across stakeholder groups.
Ability to work remotely from an approved geographic location and travel approximately 10% to 30% based on implementation schedules, stakeholder meetings, operational reviews, and business needs.
Ability to perform the essential functions in a home-office and healthcare-facility environment, with or without reasonable accommodation.
Compliance with applicable organizational policies, standards, and regulatory requirements; acknowledgment of and adherence to HOPCo Mission, Vision, and Values.

Nice To Haves

Master’s degree.
Relevant project management, Lean, or supply chain certification.
Experience with operational analytics, financial modeling, benefits realization, and executive reporting.
Coupa experience.

Responsibilities

Direct the approved enterprise supply chain portfolio from charter through deployment, stabilization, benefits realization, and operational handoff.
Establish portfolio priorities, milestones, dependencies, resource requirements, decision rights, expected outcomes, executive reporting, and escalation paths.
Create and maintain implementation playbooks for market assessments, inventory optimization, product conversions, workflow redesign, technology adoption, and site integrations.
Identify implementation risks and operational barriers and establish mitigation and contingency plans.
Establish market scorecards and measures, owners, targets, and review cadences for inventory, utilization, contract compliance, service levels, adoption, and financial performance.
Lead operational reviews and corrective-action planning, assigning, monitoring, and sustaining actions.
Direct replenishment, PAR-level, demand-planning, inventory-investment, and continuity-of-care improvements with market and clinical leaders.
Analyze operational and financial data to identify trends, opportunities, risks, and corrective actions.
Lead implant and biologic initiatives, including inventory controls, consignment programs, recalls, contract implementation, product conversions, and utilization management.
Guide strategic sourcing and contracting through spend analysis, benchmarking, supplier evaluation, implementation planning, and stakeholder adoption.
Partner with Finance to validate and report realized savings, cost avoidance, inventory reductions, and project return on investment.
Establish value-analysis processes for product evaluation, utilization review, clinical engagement, and evidence-based decision-making.
Build relationships with executives, physicians, clinical leaders, suppliers, and external partners to accelerate decisions and remove implementation barriers.
Direct cross-functional readiness, communication, training, change management, and adoption activities.
Lead continuous-improvement efforts using Lean, PDSA, and standard-work methods.
Lead executive, operational, and project-governance meetings with clear decisions, owners, and follow-through.
Perform other related duties as assigned.