Sr. Director, Supply Chain Professional Services

Healthcare Outcomes Performance Co. (HOPCo)•Phoenix, AZ

3d•Remote

About The Position

The Senior Director, Supply Chain Professional Services leads the enterprise supply chain implementation portfolio across HOPCo markets, clinics, and ambulatory surgery centers. The role turns strategy into scalable operating practices that improve product availability, inventory performance, utilization, contract compliance, service levels, and financial outcomes. The Senior Director establishes portfolio governance, directs cross-functional implementation, measures benefits realization, and develops professional services capabilities to advance HOPCo’s long-term supply chain maturity. The role oversees portfolio governance, market performance, strategic supply chain initiatives, and leadership and capability building. It includes directing initiatives from charter through deployment, stabilization, benefits realization, and operational handoff; establishing scorecards and review processes; leading implant, biologic, sourcing, contracting, and value-analysis initiatives; and partnering with Finance to validate outcomes. The position works closely with executives, physicians, clinical and market leaders, suppliers, and external partners. The position can be performed remotely from an approved geographic location and requires approximately 10% to 30% travel. Work is primarily performed in a home-office or professional healthcare environment, with frequent interaction with healthcare facilities and organizational stakeholders.

Requirements

Bachelor’s degree in business, supply chain, project management, healthcare administration, or a related field, or an equivalent combination of education and relevant experience.
At least 10 years of progressively responsible experience in supply chain management, project or portfolio management, operations, or a comparable function.
Experience leading projects and influencing executive, physician, and clinical leaders without direct authority.
Healthcare experience, including work with clinics, ambulatory surgery centers, physician practices, or hospital-based supply chain operations.
Demonstrated experience leading complex, cross-functional implementations and organizational change in a matrixed environment.
Advanced knowledge of project and portfolio governance, implementation planning, risk management, and change management.
Strong knowledge of healthcare supply chain operations, including inventory management, sourcing, contracting, vendor management, utilization, and accounts payable processes.
Knowledge of implant and biologic supply chain operations, including consignment, recalls, and utilization management.
Knowledge of strategic sourcing, contracting, and value analysis.
Working knowledge of Lean, PDSA, standard work, and other continuous-improvement methods.
Understanding of financial analysis, savings validation, return on investment, and performance measurement.
Executive communication skills, including the ability to translate complex operational and financial information into clear decisions and actions.
Strategic planning, portfolio prioritization, and disciplined execution across multiple concurrent initiatives.
Relationship building, influence, and conflict-resolution skills across executive, physician, clinical, operational, financial, and supplier stakeholders.
Data-driven decision-making, performance management, and concise executive reporting skills.
Proficiency with Microsoft 365, project and portfolio management tools, and enterprise resource planning systems.
Ability to work remotely from an approved geographic location.
Ability to travel approximately 10% to 30%, based on implementation schedules, stakeholder meetings, operational reviews, and business needs.
Ability to lead projects and influence leaders without direct authority.
Critical thinking, structured problem-solving, and sound independent judgment in ambiguous or high-impact situations.
Ability to drive decisions and follow-through across multiple stakeholder groups.
Ability to perform the essential functions in a home-office and healthcare-facility environment, with or without reasonable accommodation.
Ability to travel and move within clinical and operational settings as business needs require.

Nice To Haves

Master’s degree.
Relevant project management, Lean, or supply chain certification.
Experience with operational analytics, financial modeling, benefits realization, and executive reporting.
Coupa experience.

Responsibilities

Direct the approved enterprise supply chain portfolio from charter through deployment, stabilization, benefits realization, and operational handoff.
Establish portfolio priorities, milestones, dependencies, resource requirements, decision rights, expected outcomes, executive reporting, and escalation paths.
Create and maintain implementation playbooks for market assessments, inventory optimization, product conversions, workflow redesign, technology adoption, and site integrations.
Identify implementation risks and operational barriers, and develop mitigation and contingency plans.
Establish market scorecards with defined measures, owners, targets, and review cadences for inventory, utilization, contract compliance, service levels, adoption, and financial performance.
Lead operational reviews and corrective-action planning, ensuring actions are assigned, monitored, and sustained.
Direct replenishment, PAR-level, demand-planning, inventory-investment, and continuity-of-care improvements with market and clinical leaders.
Analyze operational and financial data to identify trends, opportunities, risks, and corrective actions.
Lead implant and biologic initiatives, including inventory controls, consignment programs, recalls, contract implementation, product conversions, and utilization management.
Guide strategic sourcing and contracting through spend analysis, benchmarking, supplier evaluation, implementation planning, and stakeholder adoption.
Partner with Finance to validate and report realized savings, cost avoidance, inventory reductions, and project return on investment.
Establish value-analysis processes for product evaluation, utilization review, clinical engagement, and evidence-based decision-making.
Build relationships with executives, physicians, clinical leaders, suppliers, and external partners to accelerate decisions and remove implementation barriers.
Direct cross-functional readiness, communication, training, change management, and adoption activities to achieve sustained operational performance.
Lead continuous-improvement efforts using Lean, PDSA, and standard-work methods to reduce variation and sustain results.
Lead executive, operational, and project-governance meetings with clear decisions, owners, and follow-through.
Perform other related duties as assigned.
Comply with HOPCo’s Mission, Vision, and Values, organizational policies, standards, and regulatory requirements.