Senior Director, Strategic Accounts

KYOCERA Document Solutions America, Inc.•Fairfield, NJ

20h•$152,000 - $190,000•Onsite

About The Position

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. has been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do, and enjoy the people they work with. As the Senior Director of Strategic Accounts, you will lead a high-performing team focused on supporting and growing relationships with many of Kyocera’s most strategic customers. This role is responsible for driving new business growth, maximizing customer retention, and fostering long-term partnerships that deliver mutual value. The Senior Director sets the vision and strategy for account management, ensures excellence in sales execution, and collaborates closely with Dealers, Service, Marketing, and Executive Leadership to align resources and achieve business objectives. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Requirements

Minimum of 5 years of sales experience in the office product industry
Minimum of 2 years’ experience in major, national, or government account sales
Previous experience successfully managing a sales team
Excellent verbal and written communication skills required
Ability to travel up to 50%
Valid driver’s license

Nice To Haves

Bachelor’s degree
2 years’ experience in major, national or government account sales within the office product industry.

Responsibilities

Review existing account base and analyze market data to determine ideal customer size, industry vertical, and geography based on current Kyocera resources and capabilities.
Hire and lead a team of Strategic Account Executives by providing guidance and direction to achieve assigned objectives.
Lead a team of Solutions Architects and make sure they are an integrated part of the strategic account engine, ensuring their technical expertise directly supports growth, retention, and customer value. This includes validating technical feasibility, identifying risks early, and ensuring solution design aligns with customer requirements and timelines.
Utilize Kyocera CRM and Power BI reports to track funnel growth, opportunity engagement and strong sales activity.
Drive forecast accuracy and embrace Kyocera’s monthly forecast methodology.
Present Quarterly Business Review to Executive Leadership team.
Identify, Track, and achieve specific Strategic KPI’s.
Work closely with the Kyocera National Account Center to ensure strong customer support, device deployment, and post award support.
Generate and grow Strategic Account Sales by personally contacting, presenting Kyocera products, and closing sales within the targeted Accounts when required.
Identify and maintain a Target List of prospects and leads, including OMNIA Private Sector, State Contracts, and GPOs.
Manage current contract relationships, attend mandatory review and bid meetings. Provide updates on new products, technology changes, and pricing initiatives.
Responsible for the coordination, fact gathering, and analysis of the bids and RFPs within assigned target markets and provides necessary input to HQ to respond accordingly.