Senior Director, Service Delivery

Catholic Leadership Institute•East Whiteland Township, PA

5d•Remote

About The Position

The Catholic Leadership Institute (CLI) is seeking a Senior Director, Service Delivery to oversee client-facing human resources and systems, ensuring the highest standards of excellence in service delivery. This role is crucial for driving workforce and resource planning for the Leadership Consultant and Client Success teams, ensuring a sufficient pool of well-trained talent is available for CLI's three pillars and special projects. The Senior Director will partner with other Senior Directors to manage the deployment and scheduling of Leadership Consultants, and ensure a seamless training and development experience for them. This includes integrating service-specific training with overall competency development and maintaining a dashboard to track proficiency. The position also involves supervising Leadership Consultant Managers to ensure consistent guidance and care for their teams, and investing in their development. Additionally, the Senior Director will supervise the Director, Client Success, ensuring they are well-resourced, and will facilitate innovation and process improvement between the Client Success and Leadership Consultant teams for seamless interactions and high-quality client delivery.

Requirements

Practicing Catholic with a deep love for the Roman Catholic Church
Bachelor's degree from accredited university
Minimum five years staff or key volunteer leadership experience in parish or diocesan ministry
Five plus years' experience in project management, business, pastoral ministry, nonprofit leadership, or related field
Strong understanding of the Catholic culture, Church structure, parish life, ministries, roles, and evangelization and discipleship
Highly collaborative with managerial experience including hiring, performance management, and workforce planning
Excellent organizational skills, attention to detail, and ability to multitask
Demonstrated skill in synthesizing complex data and articulating complex processes to various stakeholder groups
Strong problem-solving capabilities, comfort making timely decisions without all the details
Self-starter with ability to work effectively in a remote environment, set priorities, and meet deadlines without direct supervision and demonstrate agility and adaptability as requirements or processes evolve
Demonstrated group facilitation skills with proven ability to listen actively and engage stakeholders and manage group dynamics both in-person and virtually
Comfortable leading prayer and other spiritual practices for groups to ground and center a process in Christ
Exceptional emotional intelligence and interpersonal skills, including the ability to quickly build trust, establish rapport, coach senior leaders, and influence at all levels of an organization
Utilization of meeting technology (telecommunications, web conferencing, etc.) required
High level of expertise and confidence with Microsoft Office products and tools for remote and virtual work

Nice To Haves

Certificate in catechesis, adult formation, or pastoral ministry
Experience in leadership consulting, coaching, volunteer management, spiritual direction, project management, organizational development, change management, or counseling
Experience in people or team management
Experience advising and accompanying clergy by providing feedback, addressing change, or giving recommendations or direction
Experience in adult learning, training, education
Bilingual in English/Spanish a plus

Responsibilities

Maintain and assess the Leadership Consultants and Leadership Consultant Managers pool to ensure appropriate staffing.
Support Director, Client Success in recruiting, hiring, and assessing Client Success Coordinators.
Partner with People Operations to maintain a robust pipeline of potential talent to meet the demands of CLI's client needs.
Optimize alignment of Leadership Consultants (LC's) and Client Success Coordinators (CSC's) resources with operational and strategic priorities.
Partner with Senior Directors and others to assign qualified, well-trained talent to projects.
Define required baseline competencies and skills for Leadership Consultants and ensure training opportunities for the development of those skills.
Partner with Senior Directors to track Leadership Consultant participation in and successful completion of service-specific training.
Partner with Senior Directors to invest in and train select Leadership Consultants for roles as project leads.
Support Leadership Consultant Managers in ongoing assessment, dialogue, and direction of their direct reports with regard to necessary training and development.
Maintain a dashboard of all training opportunities and development of skills and competencies required for Leadership Consultants to ensure a well-trained workforce and to identify training needs or deficiencies.
Deliver CLI services to select partners, enhancing organizational impact and pastoral leadership across the Church.
Assess, make recommendations for, and implement changes to optimize service delivery via the Leadership Consultants and Client Success Coordinators.
Motivate, support, and guide the performance of direct reports by providing consistent feedback and prioritization; proactive listening; and coaching; in order to retain top talent, help the individual grow, and ensure the successful execution of CLI's mission and vision.
Establish standards of supervision for the Leadership Consultant Managers to ensure that Leadership Consultants receive consistent guidance and care.