Senior Service Delivery Manager

Aqualis•Columbia, SC

1d•Onsite

About The Position

AQUALIS is the nationwide leading provider of comprehensive water management services focused on maintaining, inspecting, and repairing post-construction stormwater and lift station systems. We provide our clients with environmental compliance while inspiring change by preserving and protecting our most precious natural resource…water. AQUALIS provides sustainable water compliance and management solutions for the betterment of our nation’s communities and corporations. Working at AQUALIS is a unique opportunity to be a part of an environmentally progressive, sustainable water management team that performs at the highest professional level. We pride ourselves on respect, loyalty, integrity and inclusion. Our Company's culture is supported by our core values: Personal Responsibility & Accountability, Exceptional Customer Experience, and Sustainable & Innovative Water Management. We are committed to providing personal and professional development through continuing education, investment in tools and technology, and position-related training. AQUALIS provides all full-time employees with competitive annual pay raise potential, paid vacation time, eligibility to enroll in a company sponsored group healthcare plan, 401(k) matching, as well as real flexibility and growth potential. AQUALIS Stormwater Management is seeking experienced, results-driven leaders to join our growing operations team as a Senior Service Delivery Manager (SDM). This position serves as a key field leadership role responsible for managing service delivery operations, leading field crews, ensuring safety and quality standards, maintaining client relationships, and driving operational excellence across assigned territories. The Senior Service Delivery Manager will oversee stormwater maintenance, inspection, rehabilitation, and repair activities while providing hands-on leadership to Service Delivery teams. This role is designed for experienced field managers with a proven track record of leading crews in stormwater management, landscaping, or similar outdoor service industries.

Requirements

Minimum 3 years of continuous employment tenure with a company in a field-level management role within: Stormwater Management Landscaping Grounds Maintenance Environmental Services Similar outdoor service industries
Demonstrated experience leading and developing field-based crews.
Strong operational, scheduling, and workforce management skills.
Excellent communication and customer service abilities.
Proficiency with mobile technology, including iPads, laptops, email, and field reporting software.
Ability to work independently and make sound decisions in a fast-paced environment.
Willingness to travel and be away from home approximately 3–4 days per week.
Ability to work outdoors in all weather conditions and perform physical job duties as required.
Successful completion of a background screening.
Clean driving record for the previous five years.
Successful completion of a pre-employment drug screening.
Ability to obtain and maintain a valid DOT Medical Card.
Valid driver's license.
Continued maintenance of a satisfactory driving record and DOT Medical Card throughout employment.

Nice To Haves

Previous stormwater management experience.
Experience managing multiple crews or service territories.
Knowledge of stormwater infrastructure, watershed restoration, erosion control, drainage systems, or environmental compliance practices.
Experience with equipment and trailer operations.
Basic requirements: Background check and drug test are part of the pre-employment process
Ability to acquire and maintain a DOT Health Card; Ability to maintain insurable status under the company's auto policy
Possess an analytical approach to stormwater drainage management
Proficient with mobile technology (i.e. iPads, Laptops, Email, etc.)
Able to perform duties in all types of weather conditions in order to monitor effectiveness of SCMs

Responsibilities

Lead and manage Service Delivery teams to ensure safe, efficient, and high-quality execution of work.
Plan and coordinate weekly service routes, schedules, labor resources, and equipment utilization.
Conduct regular safety meetings, equipment training, performance coaching, and company culture initiatives.
Oversee stormwater maintenance, inspections, repairs, and rehabilitation activities utilizing Best Management Practices (BMPs) for Stormwater Control Measures (SCMs).
Maintain accountability for company assets, including trucks, trailers, tools, and specialized equipment.
Complete and review maintenance reports, inspection documentation, crew productivity records, and expense tracking.
Serve as the primary field contact for clients before, during, and after service visits.
Support operational planning, workforce development, and crew performance management.
Ensure compliance with company policies, safety standards, environmental regulations, and customer expectations.
Interface with municipal inspectors, client management teams, subcontractors, and business partners as needed.
Travel regularly throughout assigned service areas to support operations and field teams.