Director, IT Service Delivery

Celgard•Cary, NC

2d•$210,000 - $240,000•Hybrid

About The Position

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment. Veloxis Pharmaceuticals is an Asahi-Kasei Group Company based in Cary, NC. Our purpose is to transform transplant medicine as the primary partner to the community of transplant healthcare providers and their patients; our focus is in developing new therapies and programs to help transplant healthcare providers and the patients they treat. Veloxis provides a dynamic and innovative place to work that encourages professional development and embraces diversity. We seek creative, intelligent, action-oriented, and passionate individuals who thrive in a collaborative team environment. If you are interested in being part of a patient-centric company, then we invite you to learn more about the employment opportunities available at Veloxis. Our success is tied to the contribution of every team member, which is why we provide a valuable and competitive compensation package that includes health and insurance benefits, training, and development opportunities, as well as performance-based bonus eligibility.

Requirements

Strong technical know-how and decision-making skills, including the ability to act quickly with incomplete information
Microsoft365 Defender, Intune, etc.
Entra ID
Copilot
Azure services
Strong leadership covering both local and virtual team management
Operational excellence in IT service delivery and core ITIL processes
Analytical problem-solving and resource optimization
Effective communication and stakeholder management

Responsibilities

Lead and manage IT support services (Internal and External)
Monitor service performance, analyze trends, and implement improvements to enhance service quality and customer satisfaction.
Facilitate resolution of complex or escalated technical issues, engaging the appropriate internal and external resources.
Ensure consistent follow-up with internal and external customers to maintain high levels of satisfaction.
Lead, mentor, and develop IT Service Delivery personnel, including support staff, engineers, and managers.
Foster a culture of accountability, continuous learning, and high performance across IT teams.
Recommend and justify investments in technology through cost-benefit analysis and business case development.
Lead the implementation of a new ITSM platform (HALO)
Ensure compliance with internal policies and external regulatory requirements through periodic audits and assessments.
Technical change approver
Oversee the design, implementation, and maintenance of IT infrastructure, including hardware, software, and network systems.
Manage relationships with technology vendors, contractors, and service providers to ensure high-quality service delivery.
Create performance metrics to proactively identify risks and opportunities for improvement.