Senior Director, Revenue Operations

Calabrio

18h•$190,000

About The Position

The Senior Director, Revenue Operations leads Americas field operations end to end and serves as a strategic and operational partner to the Americas CRO and a member of the Americas leadership team. The role is accountable for territory and quota execution, sales operations, order operations, and partner operations across the region. Verint’s Americas organization is consolidating onto a unified CRM platform while carrying its largest target to date. This leader will own substantial operational cleanup and process rebuilding, establish the operational foundation for regional revenue performance, and shape global Revenue Operations strategy in partnership with centers of excellence. The role calls for a hands-on, influential leader who builds processes and organizations, works effectively across regions and time zones, and earns trust through fair, consistent delivery.

Requirements

12+ years of experience in revenue or sales operations.
5+ years leading multi-function regional field operations organizations with managers reporting directly.
Experience designing territories and quotas at scale in a global enterprise software business.
A track record of building processes and documentation in environments where little existed.
Experience as the senior operations partner to a CRO or regional sales leader for a large, multi-country business.
Strong Salesforce skills and fluency with planning and analytics tools such as Anaplan or equivalent.
Hands-on experience with sales engagement platforms such as Outreach or Gong.
High attention to detail and ownership of forecast and quota numbers as the source of truth, with zero tolerance for error.
Executive presence and credibility with the C-suite, including comfort running and presenting in executive-level meetings.
Experience leading a team through a systems migration, merger, or organizational integration.
Comfort operating across regions and time zones.
Bachelor's degree required.
Proven ability to influence, collaborate, and drive results across geographically dispersed teams, regions, and time zones.

Nice To Haves

MBA or equivalent advanced degree.

Responsibilities

Establish pipeline hygiene, forecast accuracy, and the weekly forecasting cadence.
Design and execute territory and quota assignments, coverage models, and in-year adjustments across the Americas.
Lead sales operations, including territory execution, forecasting cadence, and CRM and sales systems support for the field.
Oversee commercial operations, including quote-to-order execution, booking accuracy, and cycle time.
Lead partner operations, including partner registration, deal flow, and channel operational support.
Deliver field-facing regional reporting and provide Americas inputs to the global planning cycle.
Partner with the Americas CRO to translate regional priorities into operational plans with named owners and dates, represent field operations in regional and global leadership forums, and surface risks early with actionable context.
Build and lead a multi-layer Americas field operations organization, develop managers and succession depth across functions, and ensure recurring processes have documented procedures and named coverage.
Shape global Revenue Operations strategy in partnership with centers of excellence across planning, analytics, compensation, and systems.
Design, implement, and scale operational processes, governance, and documentation standards during transformation.
Lead operational teams through systems implementations, mergers, acquisitions, and organizational change, and collaborate across dispersed teams, regions, and time zones.