Senior Director, Product Strategy & Operations (IC)

Salesforce•San Francisco, CA

About The Position

Salesforce is seeking a Director of Product Strategy and Operations to partner with product, engineering, and executive leadership. The role drives operating cadence, strategic planning, and cross-functional execution to turn product vision into measurable business outcomes. It combines chief-of-staff responsibilities, strategy analysis, and PMO execution, working across product, engineering, finance, and go-to-market teams to create structured plans, identify opportunities and risks, and enable scalable growth. The position has direct exposure to senior and executive leadership and reports to MuleSoft's COO. The role prepares executive materials and business reviews; supports forecasting, resource allocation, product strategy, and go-to-market planning; conducts market, competitive, and customer research; and develops frameworks for product roadmap and investment prioritization. It also establishes governance processes, coordinates cross-functional initiatives and launches, tracks product and business performance, advises senior leaders, and drives change management for organizational shifts.

Requirements

At least 8 years of experience in product strategy, product operations, management consulting, or a related strategic or operational role.
At least 3 years of experience in enterprise SaaS or cloud software.
Demonstrated ability to lead through influence at scale.
Strong quantitative and analytical skills, including comfort with market sizing, financial modeling, pricing and packaging analysis, and data-driven storytelling.
Exceptional written and verbal communication skills, including experience creating executive-level materials.
Ability to proactively identify challenges and develop creative solutions in a fast-paced, dynamic environment.
Ability to operate in ambiguity, align senior stakeholders, and manage competing priorities.
Bachelor's degree or equivalent relevant experience required.

Nice To Haves

Master's degree, such as an MBA.

Responsibilities

Prepare executive-level narratives, presentations, and business reviews that turn complex data into clear recommendations.
Liaise between Product, Finance, and go-to-market teams on forecasting and resource allocation.
Partner with GM/VP Product staff to define product strategy and go-to-market plans.
Conduct market, competitive, and customer research to identify growth opportunities, threats, and whitespace.
Build and maintain business case and ROI frameworks for prioritizing the product roadmap and major investments.
Design and run governance processes, including roadmap councils, launch readiness, and prioritization frameworks such as RICE and WSJF.
Partner with Product, Engineering, Design, Marketing, Sales, and Customer Success leaders to remove blockers and align on initiatives and launches.
Track and report product and business metrics, including adoption, NRR, pipeline influence, consumption, and NPS; build analytics infrastructure for self-serve insights.
Act as a trusted advisor and thought partner to the COO and GM.
Serve as a strategic operational proxy to leadership by managing stakeholders, orchestrating complex processes, solving problems, and prioritizing new activities.
Drive change management for organizational shifts, including reorganizations, new planning models, M&A integration, and tooling rollouts.