Senior Director, Product Strategy & Operations (IC)

Salesforce•Seattle, WA

3d•$197,300 - $401,400

About The Position

Salesforce is seeking a product strategy and operations leader to partner with product, engineering, and executive leadership. The role drives operating cadence, strategic planning, and cross-functional execution to translate product vision into measurable business outcomes. It combines chief-of-staff responsibilities, strategic analysis, and program execution. The position works across product, engineering, finance, and go-to-market teams to structure ambiguous problems, identify opportunities and risks, and build systems that support growth at scale. It is highly visible, provides direct exposure to senior and executive leadership, and reports to MuleSoft’s COO.

Requirements

8+ years of experience in product strategy, product operations, management consulting, or a related strategic or operational role.
3+ years of experience in enterprise SaaS or cloud software.
Demonstrated ability to lead through influence at scale.
Strong quantitative and analytical skills, including comfort with market sizing, financial modeling, pricing and packaging analysis, and data-driven storytelling.
Exceptional written and verbal communication skills, including experience creating executive-level materials.
Ability to proactively identify challenges and develop creative solutions in a fast-paced, dynamic environment.
Ability to operate in ambiguity, align senior stakeholders, and manage multiple competing priorities simultaneously.
Bachelor’s degree or equivalent relevant experience required.

Nice To Haves

Master’s degree, with an MBA noted as a plus.

Responsibilities

Prepare executive-level narratives, presentations, and business reviews that turn complex and ambiguous data into clear recommendations.
Act as a liaison between Product, Finance, and go-to-market teams on forecasting and resource allocation.
Partner with the GM and VP Product staff to define product strategy and go-to-market plans.
Conduct market, competitive, and customer research to identify growth opportunities, threats, and whitespace.
Build and maintain business-case and ROI frameworks for prioritizing the product roadmap and major investments, including new products, M&A integration, and platform investments.
Design and run governance processes, including roadmap councils, launch readiness, and prioritization frameworks such as RICE and WSJF.
Partner with Product, Engineering, Design, Marketing, Sales, and Customer Success leaders to remove blockers and align on major initiatives and launches.
Track and report product and business metrics—including adoption, NRR, pipeline influence, consumption, and NPS—to leadership and the board; build analytics infrastructure for self-serve insights.
Serve as a trusted advisor and thought partner to the COO and GM.
Act as a strategic operational proxy to leadership by managing stakeholders, orchestrating complex processes, solving problems, and prioritizing new activities.
Drive change management for organizational shifts such as reorganizations, new planning models, M&A integration, and tooling rollouts.