Senior Director, Product Management – Unified Communications

Vonage

7h • $221,000 - $290,000

About The Position

The Senior Director of Product Management for Unified Communications owns execution across Vonage's UCaaS portfolio, translating product direction into coordinated plans, high-quality releases, and measurable business outcomes. The role leads a team of Directors and Senior Product Managers and partners with the Head of Strategy to define and maintain the complete product roadmap. It reports to the GM of UC/CC and works across the company to align priorities, delivery, and market impact at scale.

Requirements

• 12 or more years of product management experience, including at least 4 years in a senior leadership role managing managers and driving execution across complex, cross-functional portfolios.
• Demonstrated success delivering and scaling UCaaS, CCaaS, or cloud communications products in a B2B or enterprise SaaS environment.
• Deep unified communications domain expertise, including voice/telephony, video, messaging, mobility, and collaboration.
• Proven ability to translate portfolio strategy into an executable roadmap, operating plan, and reliable delivery across multiple product teams.
• Exceptional stakeholder management and communication skills, including the ability to drive decisions, manage trade-offs, and provide clear delivery accountability to C-suite and Executive Leadership.
• Experience leading execution in a global, cross-functional environment with distributed engineering and go-to-market teams.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field.

Nice To Haves

• Experience with AI-driven product features in a communications or collaboration context, such as transcription, virtual agents, or intelligent routing.
• Familiarity with channel and partner go-to-market models in UC/CCaaS.
• MBA or advanced degree in a relevant discipline.
• Prior experience at a Tier 1 cloud communications or UCaaS provider.

Responsibilities

• Own end-to-end execution of the Unified Communications product roadmap, translating strategic direction into sequenced priorities, delivery plans, and measurable outcomes.
• Lead, mentor, and develop a team of Directors and Senior Product Managers, setting clear accountability and maintaining a strong portfolio operating cadence.
• Partner with the Head of Strategy to define and maintain a multi-year roadmap that aligns market direction and company priorities with delivery capacity, dependencies, and customer commitments.
• Coordinate Engineering, Design, Sales, Marketing, Customer Success, and Finance to turn roadmap priorities into executable plans, resolve dependencies, and deliver products on time.
• Establish portfolio governance and decision-making mechanisms to focus teams, surface trade-offs early, and align resources to high-impact work.
• Own product execution KPIs and business outcomes, including delivery predictability, adoption, quality, and commercial impact; report progress, risks, and corrective actions to the GM of UC/CC and senior leadership.
• Drive launch readiness and go-to-market execution with Product Marketing and commercial teams, coordinating positioning, pricing, enablement, and customer rollout plans.

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Leave of Absence
• Employment Verification
• Workers Compensation
• Ericsson Care Line
• Discretionary Time Off (DTO)
• Volunteer Time (VTO)
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior