Senior Director, Product Management

Salesforce•San Francisco, CA

2d•Hybrid

About The Position

Salesforce is seeking a Sr. Director of Product Management to lead and evolve the product vision for integrating Slack and Salesforce. The goal is to make Slack the essential conversational front door to Salesforce for all customers. This role offers a unique opportunity to work at the intersection of two major enterprise platforms and redefine CRM to be AI-first within Slack. The position will lead product strategy for CRM in Slackbot, SlackCRM, and SlackFirst, which are key priorities for Slack's future roadmap.

Requirements

10+ years in product management, ideally spanning both platform and end-user product at a B2B SaaS company.
Proven track record shipping at scale across complex, multi-stakeholder environments with cross-org dependencies.
A related technical degree required.
Operates with clarity and speed: prototypes the path forward, rapidly iterates based on user feedback, and ships products people want to use.
Deeply customer-obsessed: can hold both the SMB founder and the enterprise admin in mind simultaneously.
Builder mentality: energized by greenfield and ambiguous spaces, not just optimizing what exists.
Low ego, high ownership: leads from the front and gets into the details when it matters.
Excellent cross-boundary collaborator: earns trust across org lines through alignment on customer needs and outcomes.
Strong communicator: can distill complex platform dependencies into clear product narratives for executives and customers.
Deep understanding of CRM, enterprise workflow, or productivity software — and how users actually adopt (or don't adopt) these tools.
Proven experience directly managing and developing senior product managers, including directly managing managers, across a large, matrixed organization.
Demonstrated ability to lead cross-functional teams and influence across org boundaries without direct authority.
Experience building AI-powered product experiences, particularly conversational or agent-driven workflows.

Nice To Haves

Familiarity with the Salesforce ecosystem — understanding of CRM data models, Agentforce, and how Slack fits within the broader Salesforce platform.
Experience leading PLG-driven product strategy, including acquisition funnels, trial design, and conversion optimization with strong data instincts.
Experience navigating multi-platform product development (e.g., mobile, web, embedded surfaces).

Responsibilities

Define and drive the product vision to make Slack the conversational interface for CRM.
Own the product roadmap across SlackCRM, SlackFirst, Slackbot CRM, and other areas, balancing near-term delivery with long-term strategy.
Drive prioritization and manage complex cross-organizational dependencies between Slack and Salesforce.
Collaborate with Salesforce Clouds to reimagine cloud-specific, AI-first SlackFirst experiences.
Lead operational excellence through Slack WBR, quarterly reviews, and metric-driven prioritization.
Partner closely with engineering, design, and other cross-functional teams to align strategy with execution.
Represent Slackforce product priorities in Slack PDE planning and Salesforce roadmap alignment.
Leverage Slack's product-led-growth capabilities for CRM to attract new Salesforce customers.
Champion and execute the Pricing and Packaging strategy for CRM in Slack.
Partner closely with marketing, enablement, and sales to ensure successful market introduction, adoption, and customer satisfaction with SlackFirst solutions.
Own the roadmap for CRM in Slackbot, including natural language CRM queries, write-back actions, native line of business skills, rich agentic UI, and Agentforce orchestration.
Own the 0-1, AI-powered growth engine for sales, service, and marketing natively built in Slack for SMBs, driving new logos through frictionless onboarding, PLG acquisition, and rapid iteration.
Shape the product strategy to reimagine CRM AI-first in Slack, prioritizing CRM product surfaces, delivering new AI-first experiences, and expanding SlackFirst primitives.
Own the roadmap for seamless identity, infrastructure, and data integration, including OrgJWT migration, permissions and metadata sync, and auto-auth reliability.
Drive the mobile-first strategy for the new interface for Salesforce.