Senior Director, Product Management

Slack•San Francisco, CA

3d•$218,400 - $401,400

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Experience Slack is looking for a Sr. Director of Product Management to own and evolve the product vision for bringing Slack and Salesforce together, making Slack the indispensable conversational front door to Salesforce for every customer, from a 5-person startup to the largest enterprise. This is a rare opportunity to sit at the intersection of two of the world's most widely used enterprise platforms, and to define what it means to reimagine CRM to be AI-first in Slack. You'll lead product strategy for CRM in Slackbot, SlackCRM, and SlackFirst — three of the highest-priority bets in Slack's FY27 roadmap.

Requirements

10+ years in product management, ideally spanning both platform and end-user product at a B2B SaaS company
Proven track record shipping at scale across complex, multi-stakeholder environments with cross-org dependencies
A related technical degree required
Operates with clarity and speed: prototypes the path forward, rapidly iterates based on user feedback, and ships products people want to use
Deeply customer-obsessed: can hold both the SMB founder and the enterprise admin in mind simultaneously
Builder mentality: energized by greenfield and ambiguous spaces, not just optimizing what exists
Low ego, high ownership: leads from the front and gets into the details when it matters
Excellent cross-boundary collaborator: earns trust across org lines through alignment on customer needs and outcomes
Strong communicator: can distill complex platform dependencies into clear product narratives for executives and customers
Deep understanding of CRM, enterprise workflow, or productivity software — and how users actually adopt (or don't adopt) these tools
Proven experience directly managing and developing senior product managers, including directly managing managers, across a large, matrixed organization
Demonstrated ability to lead cross-functional teams and influence across org boundaries without direct authority
Experience building AI-powered product experiences, particularly conversational or agent-driven workflows

Nice To Haves

Familiarity with the Salesforce ecosystem — understanding of CRM data models, Agentforce, and how Slack fits within the broader Salesforce platform
Experience leading PLG-driven product strategy, including acquisition funnels, trial design, and conversion optimization with strong data instincts
Experience navigating multi-platform product development (e.g., mobile, web, embedded surfaces)

Responsibilities

Define and drive the product vision to make Slack the conversational interface for CRM
Own the product roadmap across SlackCRM, SlackFirst, Slackbot CRM, and more balancing near-term delivery with long-term strategy
Drive prioritization and navigate complex cross-org dependencies across both Slack and Salesforce
Work closely with Salesforce Clouds to reimagine cloud-specific SlackFirst experiences that are AI-first in Slack
Lead operational excellence through Slack WBR, quarterly reviews, and metric-driven prioritization
Partner closely with engineering, design, and other cross-functional teams to align strategy with execution
Represent Slackforce product priorities in Slack PDE planning and Salesforce roadmap alignment
Bring Slack's product-led-growth muscle to CRM to generate new Salesforce logos
Champion and execute the Pricing and Packaging strategy for CRM in Slack
Partner closely with marketing, enablement, and sales to ensure SlackFirst solutions are not only successfully brought to market but also adopted and loved by customers
Own the roadmap for CRM in Slackbot including natural language CRM queries, write-back actions, native line of business skills, rich agentic UI, and Agentforce orchestration
Own the 0-1, AI-powered growth engine for sales, service, and marketing natively built in Slack for SMBs. Drive new logos for Salesforce through frictionless onboarding, PLG-driven acquisition, and rapid iteration to achieve product market fit.
Shape the product strategy to reimagine CRM AI-first in Slack. This includes prioritizing CRM product surfaces, delivering new, AI-first experiences from JTBD, and expanding SlackFirst primitives including native approvals, Salesforce Channels, Seamless Salesforce App, Salesforce List Views, notifications, action items, and more.
Own the roadmap for seamless identity, infrastructure, and data integration — including OrgJWT migration, permissions and metadata sync, and auto-auth reliability.
Drive the mobile-first strategy for the new interface for Salesforce.