Product Management Senior Director

Genesys•Durham, NC

13h•$220,500 - $387,900

About The Position

The Senior Director, Product Management – Identity & Access Management will define and lead the vision for identity and access management capabilities that make the Genesys Cloud platform secure, scalable, and intelligent. Reporting to the VP of Product Management, the role owns a portfolio spanning authentication and identity, authorization and access control, and identity for the Genesys Cloud Platform, including human and AI agents. The mission is to simplify complexity, enable confident administration, and build customer trust through resilient and compliant access models. The role leads a team of product leaders and partners with AI platform teams so that human and agent actions are properly identified, authorized, and auditable. It requires a strong focus on change management, especially guiding customers through security-critical transitions, and close collaboration across product, engineering, security, and go-to-market teams. The position defines product strategy and roadmaps, leads cross-functional delivery, establishes measurable outcomes, and aligns identity and access capabilities with global trust, privacy, and compliance standards. It also represents the platform strategy to executives, customers, and industry audiences; builds relationships with enterprise customers and identity ecosystem partners; and develops the product team’s operating model and hiring plan as scope grows. The position offers a market-competitive base compensation range of $220,500 to $387,900. Actual pay varies with experience, qualifications, skills, and location; the role may also be eligible for commission or performance-based bonus opportunities. Genesys describes its working culture as flexible-first, with flexible ways of working and work-from-home opportunities.

Requirements

10+ years of product management experience, with proven success leading SaaS or CCaaS platform initiatives.
5+ years leading product management teams, including managing senior product managers or product leaders.
Expertise and technical knowledge in identity and access management, including OAuth 2.0/OIDC, SAML, SCIM, MFA, RBAC/ABAC, and multi-tenant authorization at enterprise scale.
Familiarity with security and identity considerations for AI agents.
Track record of building and executing product strategies that balance usability, compliance, and scalability.
Strong experience managing ambiguity and influencing global, cross-functional teams beyond direct authority.
Strong organizational skills and proven ability to deliver results across product, engineering, user experience, design, and research teams.
Exceptional executive communication skills, including the ability to explain complex technical strategies to technical and business audiences.
Ability to think strategically while engaging with details to drive execution excellence.
Experience working with large-scale customer platforms, ideally in contact center, CX, or workflow orchestration domains.
Experience working with large enterprise customers with complex organizational and regulatory requirements.
Bachelor’s degree or equivalent experience required.

Nice To Haves

MBA or equivalent advanced degree preferred.

Responsibilities

Define and champion a unified Identity & Access Management product vision and roadmap covering authentication, identity and user lifecycle, authorization, and data segmentation.
Develop and execute a customer-centric strategy that drives platform adoption, scalability, and security.
Establish measurable success metrics and KPIs for platform performance, governance, and customer impact.
Partner with Security, Legal, Privacy, and Compliance to align identity and access control capabilities with global trust, privacy, and compliance standards.
Shape the platform access model for complex enterprise organizations while balancing flexibility and administrative simplicity.
Define how AI agents are identified, authorized, and governed in partnership with AI platform teams.
Lead cross-functional delivery using Agile and Design Thinking principles.
Track adoption and security outcomes and use telemetry and customer insights to improve the administrator experience.
Ensure platform foundations provide extensibility and reliability for internal and external developers and administrators.
Partner with architecture and engineering to ensure access policies are consistently enforced across the platform.
Ensure administrators can audit and understand what users and agents did, and why.
Advocate for platform access control and identity strategy at the executive level and align cross-product and business priorities.
Communicate at executive level about platform rollout and adoption.
Implement and drive governance across teams for consistent adoption and use of platform foundation capabilities.
Build relationships with enterprise customers, understand their needs, and guide platform capability evolution.
Translate enterprise customer needs into reusable platform capabilities and build partnerships across the identity ecosystem.
Partner with peer product leaders to define ownership and shared capabilities for identity, authorization, and audit.
Present platform vision and progress at internal, customer, and industry events and represent Genesys as a thought leader in secure platform innovation.
Foster innovation, accountability, and customer empathy across product teams.
Lead, coach, and grow a team of product leaders across identity and access management.
Set the team’s operating model, ownership boundaries, and planning cadence, and build the hiring plan as scope grows.