Senior Director, Product Design - Auto Design

Capital One • Plano, TX

7d • Hybrid

About The Position

Capital One is seeking a Senior Director of Product Design to lead the Top of House Auto Design team within the Experience Design organization. The team works horizontally across high-impact product areas, connecting platform architecture with unified, human-centered experiences. It aligns strategy, scales operational frameworks, and improves end-to-end customer visibility while translating platform capabilities into cohesive experiences built for scalability, security, and design excellence.

The role leads design leaders and designers and partners closely with Design, Product, Technology, Business, and executive leaders. The Senior Director identifies and advocates for high-leverage opportunities, leads complex design initiatives, and advances experience quality and business outcomes. The role also sets the team’s strategic direction, supports innovation that can scale across Auto Design, and champions human-centered design across the Auto line of business.

This is a hybrid position, subject to Capital One’s policy on required on-site presence at the designated office. The role is eligible for performance-based incentive compensation. The listed Plano, Texas salary range is $245,100–$279,800 annually; compensation for candidates hired elsewhere depends on the applicable location pay range.

Requirements

• At least 10 years of experience leading product design teams and delivering products to market.
• At least 3 years of experience managing managers.
• A strong portfolio demonstrating leadership, process, results, and impact.
• Established product design expertise across interaction, visual, and service design.
• Ability to lead and develop teams and collaborate with partners across multiple functions.
• Ability to recognize opportunities that align customer needs and business goals and incorporate diverse customer perspectives into the design process.
• Ability to present work to executive leaders and influence stakeholders using design frameworks, data, and research insights.

Nice To Haves

• At least 12 years of experience leading product design teams and delivering products to market.
• Deep expertise building, scaling, and governing enterprise-grade design systems, shared platforms, or developer/designer tool ecosystems across multiple platforms.
• Deep experience leading product design teams across UX and UI, strategy, content, and research from strategy through market delivery.
• Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models.
• Track record of defining and deploying AI-augmented design workflows, design agents, or generative UI tooling.
• Demonstrated success establishing global standards for visual quality, interaction patterns, code/design parity testing, and contribution models.
• Proficiency with web and mobile technologies and platforms, including navigating technology constraints to inform product and experience decisions.
• Ability to treat design systems as internal SaaS products, articulate business cases, and measure platform ROI using developer/designer velocity, defect reduction, code reusability, and time-to-market metrics.
• Exceptional interpersonal and relationship-building skills across complex organizations.
• Exceptional people management and development skills.

Responsibilities

• Partner with Product, Technology, and Business unit leaders to understand financial, technical, and experiential objectives and advance design, product, and experience outcomes.
• Identify and advocate for high-leverage opportunities with executive stakeholders and lead high-impact, complex design projects.
• Inspire and mentor design leaders and designers, develop their leadership and operational skills, and support their learning and growth.
• Oversee the quality and efficiency of the team’s work.
• Enable innovation incubation and scale effective practices and processes across Auto Design.
• Collaborate with peer design leaders across Capital One to coordinate the experience ecosystem, find efficiencies across shared technologies and common service moments, and unlock value across lines of business.
• Recruit top talent, run a high-performing team, and invest in team members’ continued success.
• Champion human-centered methodologies across the Auto line of business.
• Set the team’s vision and strategic direction in partnership with cross-functional partners.
• Help oversee and optimize appropriate tools, platforms, frameworks, and design systems, and enable creation of design artifacts such as vision stories, journey maps, blueprints, high-fidelity designs, and prototypes.
• Present work to executive leaders and stakeholders, using design frameworks, data, and research insights to make complex topics accessible, influence change, and drive strategic direction.
• Apply knowledge of products, customers, competitors, and industry trends to anticipate change and shape how Design addresses business challenges.
• Drive cross-functional problem-solving, surface potential pitfalls, and build systems-minded frameworks for complex decisions.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed