Senior Director, Platform Software Engineering

Experian

3d • Hybrid

About The Position

Experian is seeking a Senior Director, Platform Product Engineering to lead the vision, strategy, and development of their Agentic Service Catalog. This platform aims to enhance employee and team productivity by integrating people, processes, data, automation, and AI. The role involves a blend of product leadership and hands-on engineering, including defining product direction, collaborating with stakeholders, and contributing to the platform's architecture, coding, integrations, and AI features. The position reports to the Vice President of Intelligent Automation & Data Platforms and will influence how users interact with technology across the organization.

Requirements

• Experience leading both product strategy and software engineering teams.
• Full-stack development background with experience building scalable platforms and APIs.
• Experience working with AI-enabled products, automation, and modern cloud technologies.
• Ability to translate complex technical concepts into simple, user-focused solutions.
• 8+ years of people leadership and management experience.
• 8+ years of experience building and delivering platform-based software products.
• Bachelor's degree in Computer Science or equivalent practical experience.
• Ability to turn complex challenges into clear product strategies, roadmaps, and user-focused solutions.
• Hands-on software engineering experience with modern web applications, APIs, integrations, and workflow platforms.
• Experience developing across both front-end and back-end technologies, such as React, TypeScript, Python, or similar modern technology stacks.
• Experience designing and integrating APIs and connecting multiple systems into seamless user experiences.
• Experience applying AI, machine learning, large language models (LLMs), automation, or intelligent workflow technologies to solve business problems.
• Comfortable leading engineering teams while remaining involved in architecture, design reviews, and hands-on development.

Responsibilities

• Lead the product vision, roadmap, priorities, and success metrics for the Service Catalog platform.
• Translate organizational needs and user feedback into product enhancements and new capabilities.
• Contribute directly to the development of the platform, including reviewing and writing production-quality code for front-end applications, APIs, integrations, workflows, and AI-powered features.
• Partner with architects and engineers to create scalable, secure, and maintainable solutions.
• Prototype new ideas and help transition successful concepts into production-ready capabilities.
• Identify opportunities to leverage AI for improved user experiences and outcomes, designing intelligent capabilities such as recommendations, workflow assistance, decision support, and contextual guidance.
• Define the interaction between AI and users, including transparency, approvals, explanations, and human oversight, ensuring AI solutions are safe, responsible, and aligned with requirements.
• Define and track key product metrics, including adoption, user satisfaction, workflow completion, operational efficiency, and revenue.
• Improve the platform based on data, customer feedback, and evolving organizational needs.

Benefits

• Great compensation package and bonus
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior