Senior Director, Operations - Psychiatry - Remote - Nationwide

Vituity•Sacramento, CA

1d•$153,380 - $199,395•Remote

About The Position

The Senior Director, Operations leads and manages the psychiatry and behavioral health operations team across Vituity practices and programs. The role owns day-to-day operational performance and specialty strategy, including service quality, patient volume, length of stay, throughput, staffing, compliance, and financial results. It develops operational playbooks and policies for program launches, stabilization, and wind-down, and works with internal teams to improve practice performance and integrate new practices into Vituity’s operating model. The role oversees performance measurement and reporting, provider productivity, credentialing and privileging timelines, revenue-cycle performance, incident reporting, staffing risks, readmissions, and use of psychiatry technology. It sponsors technology initiatives and promotes data-driven operations, including adoption of AI tools. The Senior Director leads and develops a geographically distributed team, manages the specialty P&L, budget, and vendor relationships, supports business cases and new-contract proposals, and represents operations in leadership forums and strategic initiatives.

Requirements

Bachelor’s degree in Business, Healthcare Management, Public Health, or a related field.
8–10 years of progressive operations management experience, including leadership of multi-level teams.
At least five years of experience in psychiatry or behavioral health, or a combination of education and experience demonstrating the required knowledge, skills, and abilities.
Strong knowledge of healthcare management, ideally including hospital-based and physician specialty management.
Working knowledge of inpatient and outpatient behavioral health care delivery models, including crisis stabilization, consult-liaison, and telepsychiatry.
Familiarity with involuntary hold and civil commitment processes and the regulatory environment governing psychiatric care.
Knowledge of physicians’ clinical, management, and leadership roles in healthcare to support physician group clients in developing a competitive advantage.
Ability to rapidly assess needs, deliver solutions, and deploy resources to address problem areas.
Knowledge of behavioral-health payer contracting and utilization-review dynamics and their impact on physician specialties.
Knowledge of performance measures and medical-legal considerations affecting psychiatric and behavioral health practice, including revenue-cycle management, payer contracting, clinical practice standards, restraint and seclusion, and patient safety events.
Strong analytical skills, creative conceptualization, collaborative management ability, and polished interpersonal skills.
Effective verbal and written communication skills, including persuasive communication at all levels.
Strong knowledge of computer systems, including Microsoft Office Suite: Word, PowerPoint, Excel, and Outlook.
Ability to work collaboratively with physician partners and build effective practice service teams.
Ability to motivate others and develop their potential.
Ability to stay organized while multitasking in a fast-paced environment.

Nice To Haves

Master’s degree in Business Administration, Healthcare Management, Public Health, or a related field.
Lean certification.
Certified Project Management Professional (PMP).
Experience in healthcare, physician specialty management, and/or multi-location operations.
Experience in a hospital or inpatient behavioral health setting.

Responsibilities

Lead and manage the psychiatry and behavioral health operations team across practices and programs.
Own operational performance across psychiatry practices, including accountability for patient volume, average length of stay, and quality benchmarks.
Develop and execute operational playbooks for new program launches, unit stabilization, and wind-down.
Identify operational efficiencies and meet regulatory and client expectations; develop a best-specialty approach for defined operational areas.
Establish and implement operating policies and procedures that support compliance with standards, regulations, Joint Commission behavioral health accreditation, CMS Conditions of Participation for psychiatric units, and state behavioral health licensing requirements.
Set the specialty’s strategic vision, objectives, policies, and procedures, and implement programs and services to improve operations.
Collaborate with internal consulting and implementation teams to integrate start-up processes and improve practice performance.
Develop and monitor specialty performance metrics and scorecards.
Monitor psychiatric provider productivity targets, including encounter and RVU benchmarks by practice and care setting.
Oversee average length of stay and throughput across inpatient psychiatric units and crisis stabilization programs, ensuring compliance with practice-specific contractual standards.
Track and report census, admission and discharge volume, bed utilization, and coverage ratios across the portfolio.
Ensure psychiatric provider credentialing and privileging compliance timelines are met across active practices.
Partner with billing and coding teams to monitor charge capture, denials, and collections, accounting for payer mix and prior-authorization and utilization-review requirements.
Oversee incident-reporting compliance and peer-review participation, including restraint and seclusion events, elopements, and other patient safety events.
Monitor practice-level staffing ratios and flag coverage gaps that create operational, safety, or quality risks.
Track readmission rates and escalate trends that affect practice performance.
Set the strategic direction for psychiatry technology, including EHR and behavioral health documentation systems, telepsychiatry platforms, crisis and triage tools, and data integration platforms.
Sponsor technology initiatives and partner with IT to develop roadmaps, vendor decisions, and implementation plans aligned with clinical and operational priorities.
Promote data-driven operations by ensuring reporting and analytics capabilities support performance monitoring, trend identification, and strategic decisions.
Drive the strategy for team adoption and implementation of AI tools for efficient and innovative operations.
Provide direction, performance oversight, and professional development for direct and indirect reports, including directors, AODs, operations managers, and program consultants.
Build leadership bench strength and succession plans, and coach leaders in managing their teams.
Partner with recruiting leadership to build and sustain an operations talent pipeline.
Foster accountability, continuous improvement, and collaboration across a geographically distributed team.
Lead, direct, and review team members’ work to deliver initiatives, operational plans, and results within schedule and budget.
Provide performance feedback, recognition, rewards, and corrective action, with People Operations support when needed.
Provide primary input to hiring, termination, promotion, performance, and rewards decisions for direct reports, consistent with organizational guidelines.
Manage the specialty P&L and practice- and program-level financial performance.
Oversee the specialty operations budget, including practice-level finances, vendor costs, and stipend management.
Manage key vendor relationships and contracts, including telepsychiatry platforms, staffing agencies, and scheduling tools.
Identify cost inefficiencies and develop strategies to address financial and operational risks early.
Build business cases for new resources, positions, and investments.
Lead the integration of new practices and programs into the Vituity operating model, aligning culture, processes, and systems.
Collaborate with the growth team to develop proformas and proposals for new contracts.
Partner with data analytics, contracts, compliance, and clinical leadership to support specialty growth and new practice launches.
Represent operations in leadership forums and serve as a key partner to the executive team on strategic initiatives.

Benefits

Superior health plan options.
Dental, vision, HSA/FSA, life, and AD&D coverage.
401(k) retirement savings plan with a $1.20 match for every dollar up to 6%, plus discretionary profit-sharing contributions; eligible January following 18 months of service.
Generous paid time off starting at 3–4 weeks annually.
Student loan refinancing discounts.
Professional and Career Development Program.
Employee assistance program (EAP) and travel assistance.
Wellness program, including monthly wellness events and activities.
Flexible work hours.
Virtual meet-and-greets, events, seminars, and team-building activities.
Opportunities to attend Vituity community events.
Annual corporate Success Sharing bonus program based on company performance.