Senior Director, Operations - Revenue Operations - Data Ventures

Walmart•Bentonville, AR

About The Position

Data Ventures is expanding across markets, products, banners, and clients. The Senior Director of Revenue Operations will lead the development of a scalable commercial operating model that supports growth with greater predictability, lower friction, and increased operating leverage. The role owns the connective system across Revenue Operations, commercial performance and enablement, commercial systems and automation, client onboarding and transitions, billing, repricing, and lifecycle operations. The leader will define how these capabilities work together across the commercial lifecycle, from pipeline and commercial execution through client activation and ongoing revenue events. They will establish globally scalable processes, systems, governance, and automation, and lead a multidisciplinary Commercial Operations organization, developing the leaders and capabilities needed to support global growth. The role sets the vision and roadmap for Commercial Operations; leads revenue operations, forecasting, planning, enablement, and analytics; shapes the commercial technology ecosystem; builds end-to-end client transition capabilities; modernizes billing, repricing, and lifecycle operations; drives cross-functional transformation; and develops organizational talent. The position is based at Walmart's primary location in Bentonville, Arkansas.

Requirements

Bachelor's degree in Business Administration, Engineering, Operations, or a related field and 6 years of experience in operations, project management, or a related area; or 8 years of experience in operations, project management, or a related area.
4 years of supervisory experience.
Deep experience leading commercial, revenue, or business operations in a complex, growth-oriented environment.
Ability to move from strategy to execution by designing scalable operating models while improving the day-to-day experience of clients and frontline teams.
Deep understanding of CRM, commercial technology ecosystems, workflow automation, analytics, and data-driven commercial management.
Systems-thinking ability, including simplifying complex problems, building alignment across functions without relying on direct authority, and translating insights into clear decisions and action.
Experience developing strong leaders, driving accountability, and building teams that improve how work gets done.
Exceptional executive communication skills and ability to simplify complex operating problems into clear decisions and actions.

Nice To Haves

B2B SaaS, data/analytics, advertising, marketplace, or other recurring-revenue business experience.
Experience leading a cross-functional team.
Master's degree in Business Administration, Computer Engineering, or Operations Management.
Project Management Professional (PMP) certification.

Responsibilities

Establish the long-term vision and roadmap for Commercial Operations across markets, products, banners, and client segments.
Design an integrated commercial operating model connecting commercial performance, enablement, systems, automation, client transitions, billing, repricing, and lifecycle operations.
Establish ownership, governance, and performance measures across the commercial lifecycle.
Lead Revenue Operations, including pipeline management, forecasting, commercial planning, MEDDPICC discipline, commercial enablement, and commercial analytics.
Set consistent global operating standards while maintaining market-facing Revenue Operations support for each market.
Improve commercial predictability through performance management, actionable intelligence, advanced analytics, and disciplined operating cadences.
Set direction for the commercial technology ecosystem, including CRM, sales tools, workflow automation, integrations, and emerging AI capabilities.
Ensure Salesforce and connected commercial platforms function as an integrated system.
Create a business-led technology roadmap that prioritizes customer impact, team productivity, operating leverage, revenue outcomes, and strategic value.
Champion workflow redesign and automation to reduce manual effort and handoffs and improve accuracy and speed.
Develop the use of AI and agents to address recurring commercial and operational friction, with appropriate governance, measurement, and reuse.
Define scalable client transition pathways from commercial commitment through readiness, activation, billing, and ongoing lifecycle transitions.
Create transition milestones, readiness criteria, SLAs, exception paths, ownership, and end-to-end visibility.
Use onboarding and lifecycle telemetry to identify friction and eliminate root causes.
Lead billing, repricing, and related lifecycle operations to improve scalability, accuracy, controls, and customer experience.
Improve connections between commercial commitments and client changes and downstream operational and financial workflows.
Reduce manual reconciliation and exception handling through improved processes, integrations, and automation.
Advise on how operating-model, process, data, and technology decisions affect growth.
Build alignment across organizations with different priorities and decision rights, including without direct authority.
Lead cross-functional decisions requiring coordinated changes across teams to achieve commercial outcomes.
Build and develop a high-performing organization across commercial operations, analytics, systems, automation, and lifecycle management.
Develop Directors and Senior Managers as enterprise leaders.
Identify future capability and talent needs based on business, technology, and operating-model changes.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Walmart-paid education through Live Better U, including eligible tuition, books, and fees.
Performance-based bonus awards, which may be annual or quarterly.
Stock compensation may be available for certain positions.