Senior Director, Operations - Revenue Operations - Data Ventures

Walmart • Bentonville, AR

8d • $130,000 - $260,000

About The Position

Data Ventures is entering a new stage of growth across markets, products, banners, and an expanding client base. The Senior Director, Revenue Operations will lead the evolution of the commercial operating model to support growth with greater predictability, lower friction, and increased operating leverage. The role owns the connective system across Revenue Operations, commercial performance and enablement, commercial systems and automation, client onboarding and transitions, billing, repricing, and lifecycle operations.

The position defines how these capabilities work together across the commercial lifecycle, from pipeline and commercial execution through client activation and ongoing revenue events. It establishes globally scalable processes, systems, governance, and automation, and leads a multidisciplinary Commercial Operations organization. The leader will develop the people and capabilities needed to support global growth, including expansion into new markets and growth among existing clients.

The role sets the long-term vision and roadmap for Commercial Operations; leads Revenue Operations, commercial performance, and enablement; shapes the commercial technology ecosystem; builds end-to-end client transition capabilities; modernizes billing, repricing, and other revenue lifecycle operations; drives enterprise alignment and transformation; and develops organizational capability and talent.

Requirements

• Bachelor’s degree in Business Administration, Engineering, Operations, or a related field and 6 years of experience in operations, project management, or a related area; or 8 years of experience in operations, project management, or a related area.
• 4 years of supervisory experience.
• Deep experience leading commercial, revenue, or business operations in a complex, growth-oriented environment.
• Ability to move from strategy to execution, designing scalable operating models while improving the day-to-day experience of clients and frontline teams.
• Deep understanding of CRM, commercial technology ecosystems, workflow automation, analytics, and data-driven commercial management.
• Systems thinking, ability to simplify complex problems and build alignment across functions without relying on direct authority, and ability to translate insights into clear decisions and action.
• Experience developing strong leaders, driving accountability, and building teams that improve how work gets done.
• Exceptional executive communication and ability to simplify complex operating problems into clear decisions and actions.

Nice To Haves

• Experience in B2B SaaS, data/analytics, advertising, marketplace, or another recurring-revenue business.
• Experience leading a cross-functional team.
• Master’s degree in Business Administration, Computer Engineering, or Operations Management.
• Project Management Professional (PMP) certification.

Responsibilities

• Establish the long-term vision and roadmap for Commercial Operations across markets, products, banners, and client segments.
• Design an integrated operating model connecting commercial performance, enablement, systems, automation, client transitions, billing, repricing, and lifecycle operations.
• Establish clear ownership, governance, and performance measures across the commercial lifecycle.
• Lead Revenue Operations, including pipeline management, forecasting, commercial planning, MEDDPICC discipline, commercial enablement, and commercial analytics.
• Establish consistent global operating standards while maintaining market-facing Revenue Operations support for each market.
• Strengthen commercial predictability through performance management, actionable intelligence, advanced analytics, and disciplined operating cadences.
• Set direction for the commercial technology ecosystem, including CRM, sales tools, workflow automation, integrations, and emerging AI capabilities.
• Ensure Salesforce and connected commercial platforms function as an integrated system.
• Establish a business-led technology roadmap prioritizing customer impact, commercial team productivity, operating leverage, revenue outcomes, and strategic value.
• Champion workflow redesign and automation to reduce manual effort and handoffs and improve accuracy and speed.
• Develop ways to apply AI and agents to recurring commercial and operational friction, with appropriate governance, measurement, and reuse.
• Define scalable pathways from commercial commitment through readiness, activation, billing, and ongoing lifecycle transitions.
• Create clear transition milestones, readiness criteria, SLAs, exception paths, ownership, and end-to-end visibility.
• Use onboarding and lifecycle telemetry to identify recurring friction and eliminate root causes.
• Lead billing, repricing, and associated lifecycle operations to improve scalability, accuracy, controls, and customer experience.
• Connect commercial commitments and client changes to downstream operational and financial workflows.
• Reduce manual reconciliation and exception handling through improved process design, systems integration, and automation.
• Advise on how operating-model, process, data, and technology decisions affect growth.
• Build alignment across organizations with different priorities and decision rights, including without direct authority.
• Lead cross-functional decisions where commercial outcomes depend on coordinated changes across teams.
• Build and develop a high-performing organization across commercial operations, analytics, systems, automation, and lifecycle management.
• Develop Directors and Senior Managers as enterprise leaders.
• Identify future capability and talent needs based on changes in the business, technology, and commercial operating model.

Benefits

• Competitive pay.
• Performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase.
• Company-paid life insurance.
• Paid time off, including sick leave, and PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty leave.
• Voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director