Senior Director, Operational Assessment
About The Position
The Operational Assessment Senior Director leads enterprise efforts to assess operational effectiveness, identify risk, and improve consistency and performance across organizational functions. The role partners with senior leaders to evaluate operating models, policies, and processes and ensure operational practices align with organizational standards and strategic objectives. The Senior Director oversees operational assessment frameworks and review activities, including evaluating workflows, controls, and service delivery outcomes to identify gaps, risks, and improvement opportunities. The role provides executive-level insight and recommendations based on assessment findings and supports implementation of improvement initiatives in partnership with operational leaders. The position also oversees intake and triage of operational inquiries, clarifies policy and process expectations, and escalates complex or high-risk issues through appropriate governance channels. It uses data, reporting, and trend analysis to monitor outcomes, track progress, and drive continuous improvement in operational effectiveness and organizational readiness.
Responsibilities
- Lead enterprise efforts to assess operational effectiveness and identify risks.
- Improve consistency and performance across organizational functions.
- Partner with senior leaders to evaluate operating models, policies, and processes and ensure alignment with organizational standards and strategic objectives.
- Oversee operational assessment frameworks and review activities, including evaluations of workflows, controls, and service delivery outcomes.
- Identify operational gaps, risks, and improvement opportunities.
- Provide executive-level insights and recommendations based on assessment findings.
- Support implementation of improvement initiatives in partnership with operational leaders.
- Oversee intake and triage of operational inquiries, clarify policy and process expectations, and escalate complex or high-risk issues through appropriate governance channels.
- Use data, reporting, and trend analysis to monitor outcomes, track progress, and drive continuous improvement in operational effectiveness and organizational readiness.
Benefits
- Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
- Professional development, including a professional certification relevant to each associate's field.
- Tuition reimbursement.
- Quarterly and annual incentive programs for employees who exceed expectations.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
