Senior Director of Warehouse Equipment Implementation

Storage Solutions Inc•Kansas City, MO

8d•Onsite

About The Position

The Senior Director of Warehouse Equipment Implementation leads operational execution for the Warehouse Equipment business and oversees the Project Management, Project Coordination, and Estimating functions. The role is accountable for consistent project delivery, financial performance, customer satisfaction, and organizational development. It develops high-performing teams, improves processes and systems, and drives accountability throughout the implementation lifecycle while aligning operational priorities with business objectives and supporting organizational growth. The position provides strategic and operational leadership, establishes departmental goals and KPIs, and serves as the primary escalation point for significant project, customer, and operational issues. It leads and develops managers and departmental leaders; drives process standardization, change management, and operational reporting; monitors revenue, backlog, margins, forecasts, and financial risks; and collaborates across functions to improve project handoffs, readiness, resource planning, and customer outcomes. The role also oversees workforce and capacity planning, identifies staffing needs, and recommends organizational and leadership development actions. This is an office- and field-oriented position based in Kansas City, Missouri, or Westfield, Indiana, with periodic travel to customer sites, branch locations, and company leadership meetings. Overnight travel may be required, and occasional extended hours may be necessary to support customer commitments, project deadlines, or organizational initiatives. The role reports to the Vice President of Warehouse Equipment Implementation.

Requirements

Bachelor's degree in Business, Engineering, Construction Management, Supply Chain, Operations Management, or equivalent professional experience.
At least five years of leadership experience in material handling, warehouse equipment, industrial systems, construction, automation, or related implementation environments.
Experience leading multi-level organizations with four or more direct reports at the frontline leadership or middle-management level.
Demonstrated success overseeing project implementation and operational execution teams in a customer-facing environment.
Strong understanding of warehouse equipment implementation, project lifecycles, installation practices, estimating principles, and customer delivery expectations.
Experience in strategic planning, workforce planning, organizational leadership, and business decision-making.
Demonstrated ability to lead process improvement, organizational change, and operational transformation initiatives.
Strong financial acumen, including experience interpreting revenue, backlog, project profitability, and operational performance metrics.
Excellent communication, coaching, problem-solving, conflict-resolution, and relationship-building skills.
Ability to travel periodically to customer sites, branch locations, and company leadership meetings; overnight travel may be required.
Ability to work occasional extended hours to support customer commitments, project deadlines, or organizational initiatives.

Nice To Haves

Experience leading Project Management, Project Coordination, and/or Estimating departments.
Experience managing operational performance tied to revenue, gross profit, and customer satisfaction objectives.
Lean, Six Sigma, Project Management Professional (PMP), or change management certifications.
Experience scaling teams and operational processes during significant organizational growth or transformation.

Responsibilities

Provide strategic and operational leadership for Project Management, Project Coordination, and Estimating teams.
Drive accountability for project schedules, execution quality, estimating accuracy, customer satisfaction, and operational performance.
Act as the primary escalation point for significant project challenges, customer concerns, and operational issues.
Establish departmental goals, KPIs, and performance expectations aligned with organizational objectives.
Coordinate with Sales, Finance, Operations, Drafting & Design, and Permitting & Licensing throughout the project lifecycle.
Partner with the Vice President of Warehouse Equipment Implementation to identify operational risks, address execution challenges, and implement strategic improvements.
Lead, coach, and develop managers and departmental leaders across implementation and estimating functions.
Establish succession plans, career development opportunities, and leadership development strategies.
Conduct performance evaluations, talent assessments, and development planning for direct reports.
Foster accountability, collaboration, continuous improvement, and employee engagement; partner with Human Resources on workforce planning, talent acquisition, leadership development, and retention.
Develop standardized processes, procedures, tools, best practices, project workflows, estimating standards, documentation practices, financial controls, and performance reporting.
Lead process improvement and change management initiatives, and ensure adoption of organizational systems, reporting tools, and standard operating procedures.
Develop operational dashboards and KPI reporting to monitor project performance, resource utilization, financial results, and customer outcomes.
Facilitate post-project reviews and lessons-learned initiatives.
Monitor and report revenue, backlog, project margins, forecasting accuracy, and financial risks, including billed revenue, revenue submitted for billing, open backlog, revenue at risk, and forecasted performance.
Partner with Finance and operational leadership to address financial performance gaps and maintain project profitability after award, including responding to margin erosion.
Establish financial reporting and review processes and support evolving measurement practices, including realized revenue and completion-based reporting.
Represent implementation and estimating functions in cross-functional meetings and initiatives; collaborate to improve project handoffs, resource planning, and execution readiness.
Lead resolution efforts for complex project challenges, customer concerns, and operational issues; monitor customer feedback and performance to improve service quality and project outcomes.
Communicate priorities, performance expectations, and improvement initiatives across departments.
Oversee workforce and capacity planning, employee utilization, workload distribution, project assignments, and organizational capacity.
Identify staffing needs, recommend organizational adjustments, participate in candidate interviews, and provide hiring recommendations.
Develop workforce plans, succession strategies, and organizational readiness assessments with departmental leadership and Human Resources.
Recommend staffing, organizational structure, leadership development, and compensation considerations to the Vice President of Warehouse Equipment Implementation.