Senior Director of Warehouse Equipment Implementation

Storage Solutions Inc•Westfield, IN

About The Position

The Senior Director of Warehouse Equipment Implementation leads operational execution for the Warehouse Equipment business, overseeing Project Management, Project Coordination, and Estimating. The role is accountable for consistent project delivery, financial performance, customer satisfaction, and organizational development. It develops high-performing teams, improves processes and systems, and drives accountability throughout the implementation lifecycle while aligning operational priorities with business objectives and supporting organizational growth. The Senior Director leads departmental managers and teams, establishes goals and performance expectations, oversees project execution and financial results, and coordinates with functions including Sales, Finance, Operations, Drafting & Design, and Permitting & Licensing. The role also leads process improvement, workforce and capacity planning, organizational development, customer issue resolution, and reporting on project and business performance. The position is based in Westfield, Indiana, or Kansas City, Missouri, and is office- and field-oriented, with periodic travel and possible overnight travel.

Requirements

Bachelor's degree in Business, Engineering, Construction Management, Supply Chain, Operations Management, or equivalent professional experience.
At least five years of leadership experience within material handling, warehouse equipment, industrial systems, construction, automation, or related implementation environments.
Experience leading multi-level organizations with four or more direct reports at the frontline leadership or middle-management level.
Demonstrated success overseeing project implementation and operational execution teams in a customer-facing environment.
Strong understanding of warehouse equipment implementation, project lifecycles, installation practices, estimating principles, and customer delivery expectations.
Experience in strategic planning, workforce planning, organizational leadership, and business decision-making.
Demonstrated ability to lead process improvement, organizational change, and operational transformation initiatives.
Strong financial acumen, including experience interpreting revenue, backlog, project profitability, and operational performance metrics.
Excellent communication, coaching, problem-solving, conflict-resolution, and relationship-building skills.
Strategic thinking and ability to translate business objectives into actionable operational plans.
Strong people leadership, judgment, accountability, and confidence in complex decision-making.
Collaborative approach and ability to build relationships and influence stakeholders across departments.
Strong organizational and prioritization skills, customer focus, and results orientation.
Proactive problem-solving and continuous improvement mindset; ability to balance daily operations with long-term priorities and adapt in a fast-paced, evolving business environment.
Ability to travel periodically to customer sites, branch locations, and company leadership meetings; overnight travel may be required.
Occasional extended hours may be necessary to support customer commitments, project deadlines, or organizational initiatives.

Nice To Haves

Experience leading Project Management, Project Coordination, and/or Estimating departments.
Experience managing operational performance tied to revenue, gross profit, and customer satisfaction objectives.
Lean, Six Sigma, Project Management Professional (PMP), or change management certifications.
Experience scaling teams and operational processes during significant organizational growth or transformation.

Responsibilities

Provide strategic and operational leadership for Project Management, Project Coordination, and Estimating teams.
Drive accountability for project schedules, execution quality, estimating accuracy, customer satisfaction, and operational performance.
Serve as the primary escalation point for significant project challenges, customer concerns, and operational issues.
Establish departmental goals, KPIs, and performance expectations aligned with organizational objectives.
Collaborate with Sales, Finance, Operations, Drafting & Design, and Permitting & Licensing throughout the project lifecycle.
Partner with the Vice President of Warehouse Equipment Implementation to identify operational risks, address execution challenges, and implement improvements.
Lead, coach, and develop managers and departmental leaders across implementation and estimating functions.
Establish succession plans, career development opportunities, and leadership development strategies.
Conduct performance evaluations, talent assessments, and development planning for direct reports.
Foster accountability, collaboration, continuous improvement, and employee engagement; partner with Human Resources on workforce planning, recruitment, leadership development, and retention.
Identify and develop high-potential employees for future leadership needs.
Develop and improve standardized processes, procedures, tools, and best practices across implementation functions.
Establish consistent expectations for project workflows, estimating standards, documentation, financial controls, and performance reporting.
Lead process improvement and change management initiatives to improve efficiency, scalability, and execution consistency.
Ensure adoption of organizational systems, reporting tools, and standard operating procedures.
Develop dashboards and KPI reporting to monitor project performance, resource utilization, financial results, and customer outcomes.
Facilitate post-project reviews and lessons-learned initiatives.
Monitor and report revenue, backlog, project margins, forecasting accuracy, and financial risks.
Maintain visibility into billed revenue, revenue submitted for billing, open implementation backlog, revenue at risk, and forecasted performance.
Partner with Finance and operational leadership to address financial performance gaps and develop corrective action plans.
Maintain accountability for project profitability after award and address margin erosion.
Establish reporting and review processes supporting financial accountability, operational decisions, and improvement.
Support evolving financial measurement practices, including realized revenue and completion-based reporting.
Represent implementation and estimating in cross-functional meetings, operational discussions, and organizational initiatives.
Improve project handoffs, resource planning, and execution readiness in collaboration with other business functions.
Lead resolution of complex project challenges, customer concerns, and operational issues; monitor customer feedback and performance to improve service and outcomes.
Communicate priorities, performance expectations, and improvement initiatives across departments.
Oversee workforce and capacity planning for Project Management, Project Coordination, and Estimating teams.
Monitor utilization, workload distribution, project assignments, and organizational capacity; identify staffing needs and recommend adjustments for business growth.
Participate in candidate interviews and provide hiring recommendations for implementation-related positions.
Develop workforce plans, succession strategies, and organizational readiness assessments with departmental leadership and Human Resources.
Recommend staffing, organizational structure, leadership development, and compensation considerations to the Vice President of Warehouse Equipment Implementation.