Director of Partner Implementation
About The Position
Rillet is hiring a Director of Partner Implementation to build and lead the team, infrastructure, and operating model that enable accounting and consulting firms to deliver high-quality Rillet implementations at scale. The role owns the partner implementation ecosystem and the Partner Implementation Managers who train, certify, and oversee partners. It reports to the VP Solutions, with a dotted line to the Head of Partnerships. The Director oversees partner relationships and implementation quality, develops the team, and creates scalable partner training, certification, playbooks, tools, and operating rhythms. The role works across Rillet functions to support partners and customers. Rillet is open to remote candidates anywhere in the United States; teammates near the New York City, San Francisco, or Chicago offices, or open to relocating, are preferred. The hybrid schedule for office-based team members includes Tuesdays and Thursdays in person plus one additional flexible office day each week, though some roles may require more office time. Rillet describes itself as an AI-native ERP company serving finance and accounting teams. It says more than 600 companies use its product and that it has raised more than $200 million. The stated OTE range for this role is $220,000–$250,000 in New York City and San Francisco, with eligibility for equity and benefits.
Requirements
- Track record building and running partner, channel, or systems integrator programs, ideally for ERP or other finance software.
- Experience hiring, developing, and leading a team of managers, with a record of building high-performing teams.
- Strong relationships with accounting and consulting firm leadership, or the ability to build them quickly, and comfort leading through influence.
- Implementation expertise sufficient to assess quality and troubleshoot partner work hands-on.
- Ability to build scalable systems, including playbooks, cadences, and tools, rather than relying on one-off projects.
- Fast-moving working style, attention to detail, and energy for startup pace.
- Strong organization and ability to manage multiple partners and priorities.
- Clear communication across technical and non-technical teams and executives.
Nice To Haves
- Experience with ERP systems such as NetSuite, SAP, QuickBooks, Sage, or Oracle.
- Experience with SaaS revenue recognition and ASC 606.
Responsibilities
- Oversee implementation partner relationships and run business reviews with partner leadership covering capacity, pipeline, quality, and growth.
- Hire, coach, develop, and scale the Partner Implementation Managers team.
- Define quality standards for partner-led implementations and conduct project health reviews.
- Own partner training curriculum, readiness standards, certification, and onboarding playbooks.
- Own escalations involving platform, data, and configuration issues, and address recurring problems through documentation, training, tooling, and product feedback.
- Establish and run weekly team reviews, monthly partner reviews, and quarterly business reviews with the VP Solutions; report program health metrics.
- Maintain scalable program playbooks and tooling.
- Partner with teams across Rillet to support partner and team success.
Benefits
- Equity.
- Competitive benefits designed to support health, wellbeing, time away from work, family, and long-term financial goals.
- Team meals, events, and company gatherings.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
