Associate Director of Program Implementation
About The Position
The Associate Director of Program Implementation supports the successful implementation of CDI’s offerings, tools, and resources on college campuses across the country. Reporting to the Senior Director of Program Implementation and working closely with Program Managers, this role owns relationships for an assigned portfolio of partner campuses and guides partners through planning, implementation, learning and refinement, retention and renewal, and contracting. The role also manages projects and communications for internal and external audiences and supports data tracking and processes. Some travel may be required, approximately 3–5 days per quarter. The position also contributes to retention, renewal, and expansion strategies; gathers and analyzes partner feedback and data; identifies process improvements; and coordinates implementation across CDI teams. The role collaborates with Partnerships, Live Programs, Product, Education, Research, and Operations teams, while representing partner perspectives and themes.
Requirements
- At least 5 years of experience in partnership management, program implementation, or related roles across nonprofits, higher education, or EdTech.
- At least 1 year of experience working directly in or with higher education.
- Strong ability to build authentic, durable relationships with partners and stakeholders.
- Ability to navigate large, complex organizations while balancing multiple priorities.
- Strong written and verbal communication skills, including explaining complex ideas, tactfully saying no, and building rapport virtually.
- Skill in developing and delivering presentations for diverse audiences.
- Proven project management ability, including managing multiple tasks, priorities, and stakeholders with attention to detail.
- Ability to extract meaningful insights from data to inform decisions.
- Bachelor’s degree or equivalent practical experience.
Nice To Haves
- Experience with CRM tools such as HubSpot.
- Experience with project management software such as Asana.
Responsibilities
- Serve as the relationship owner for an assigned portfolio of confirmed campus package institutions.
- Manage the implementation cycle for assigned partners and lead planning that results in a clear, concrete plan for embedding CDI offerings and resources in campus communities.
- Provide ongoing stewardship and support to help partners implement programs, address challenges, and promote engagement, completion, and saturation.
- Develop and distribute resources with other teams to support partners’ work on constructive dialogue.
- Track partner implementation progress by cycle and year over year using internal tools, maintain accurate and accessible data, and monitor progress against OKRs and growth strategies.
- Provide timely, professional, tailored communications to partners through email, newsletters, and other media.
- Lead renewal strategy and contracting for the assigned portfolio, contributing to an annual average retention rate of 85% across partner accounts.
- Lead Professional Learning Communities and other Communities of Practice for partners as needed.
- Provide implementation, logistical, and product support for other partners in the Growth portfolio as directed by the Senior Director of Program Implementation.
- Gather and analyze partner feedback, learnings, and data throughout the year, and provide a holistic view of the portfolio with recommendations for future work.
- Develop expertise in higher education, CDI’s pathways, and constructive dialogue, and stay current with trends and developments in the field.
- Support retention, renewal, and expansion efforts, including developing and executing renewal and partner retention strategies.
- Identify process inefficiencies and opportunities to optimize partnership management, implementation procedures, and implementation resources; contribute to developing improvements and resources.
- Coordinate implementation needs across team members and departments to foster collaboration, alignment, and shared understanding of processes, projects, and objectives.
- Collaborate with Growth team members and Product, Education, Research, and Operations teams to align goals and execute CDI programming.
- Represent partner perspectives and themes to other CDI teams.
Benefits
- Unlimited paid time off.
- 13 company holidays.
- Health, vision, and dental plans, with CDI contributing toward monthly premiums.
- 401(k) match of 100% of employee contributions, up to 3% of pay.
- Annual professional development budget.
- Up to $500 reimbursed for home office equipment.
- Up to $50 per month reimbursed for home internet or cell phone expenses.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
