Director, Implementation

Gainwell Technologies LLC•Any city, OH

1d•$130,600 - $186,500•Remote

About The Position

HMS, a Gainwell Technologies company, is seeking an experienced Director of Implementations to lead the delivery planning and transformation of technology and services implementations. The role calls for strong leadership, deep Payment Integrity and Coordination of Benefits experience, and a proven ability to drive operational transformation. The Director serves as the primary liaison with Sales and internal stakeholder leadership to manage the implementation pipeline, demand forecasting, delivery readiness, and governance guardrails. The position oversees capacity planning and organizational readiness, contributes to revenue budget and forecast analysis, and provides implementation input into deal shaping, solution design, assumptions, timelines, and Statements of Work. It also supports smooth handoffs from Sales to Implementation and the development of scalable implementation frameworks, governance, reporting, escalation paths, and delivery assurance processes across Payment Integrity and Coordination of Benefits products. This is a remote-based role within the United States, with travel to support client and business needs of up to 15% annually. The listed annual pay range is $130,600 to $186,500. The application deadline is October 26, 2026.

Requirements

Bachelor’s degree or equivalent work experience.
Minimum eight years of experience leading technology or services implementations in healthcare.
Minimum eight years of experience in a healthcare audit recovery environment.
Minimum eight years of experience with Payment Integrity audit programs, including Coordination of Benefits.
Minimum four years working collaboratively with Information Technology and multiple organizational departments.
Experience partnering with Sales and internal stakeholders on pipeline planning, deal readiness, capacity models and analysis, and delivery forecasting.
Strong leadership, communication, project management, and stakeholder management skills.

Responsibilities

Serve as the primary liaison with Sales and internal stakeholder leadership to manage the implementation pipeline, demand forecasting, delivery readiness, and adherence to governance guardrails.
Participate in regular pipeline and cadence meetings with Sales and internal stakeholders to assess upcoming deals, timelines, risks, and resource needs.
Lead and oversee capacity planning and organizational readiness, coordinating with cross-functional teams including IT, Data, Ideation, Delivery, and other stakeholders.
Contribute to revenue budget and forecast analysis for active and pipeline planning.
Provide implementation input into deal shaping, solution design, assumptions, timelines, and Statements of Work (SOWs).
Ensure smooth handoffs from Sales to Implementation teams.
Assist in establishing scalable implementation frameworks that support growth across Payment Integrity and Coordination of Benefits products.
Coordinate cross-functional teams including Technology, Data Management, Operations, Analytics, Product, and Shared Services.
Partner with Engineering and Product teams to align solution configuration and release planning with implementation needs.
Assist in establishing implementation governance, reporting, escalation paths, and delivery assurance processes.