Regional Director-Remote

Event Network•Park City, UT

1d•Remote

About The Position

At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve. The Senior Director of Store Quality plays a transformative role in shaping how guests become immersed in our gift shop experiences across the United States. Overseeing an extensive portfolio of cultural attraction stores, this leader ensures that every aspect of guest service, operations, and team performance reflects both Event Network’s and our partnerships CORE values. Passionately engaged in the Memories Made and ensuring that the Experience Always Matters. Serving as the primary partner contact, the Senior Director fosters trust-based relationships, aligning store operations with partner missions and brand integrity. Guided by passion for culture, community, and quality, this leader inspires teams, elevates standards, and champions innovation in experiential retail. Leading multiple Event Network store partnerships, the Senior Director builds and retains a high-performing, diverse team of Store Directors and Assistant Store Directors. Through strong leadership, coaching, and collaboration, this role drives operational excellence, talent development, and financial performance while reinforcing Event Network’s culture of inclusion, accountability, and purpose. This is not a traditional retail role — it’s a mission-driven position that blends operational excellence with storytelling and cultural engagement. Each store under this leader’s direction should embody the unique spirit of its location, transforming retail into a meaningful extension of the guest journey.

Requirements

Experience in partnership or client relationship roles within retail, merchandising, or operational strategy.
Creative problem-solver with strong communication and organizational skills; able to prioritize, manage projects, and drive alignment across partners and internal teams.
Proven ability to craft and deliver presentations from conception to execution, designing compelling decks, structuring KPIs and strategies into clear, persuasive narratives, and presenting with clarity, professionalism, and influence across audiences.
Strong analytical skills with knowledge of store and product KPIs (forecasting, conversion).
Demonstrated success leading through influence in matrixed, cross-functional environments.
Ability to travel throughout the year as needed.
Proficiency in Excel, Word, Outlook, and PowerPoint.

Nice To Haves

Prior experience partnering with mission-driven institutions or cultural destinations is a strong asset.

Responsibilities

Collaborate with the SVP of Attraction Stores to develop strategic business plans for each business to maximize per capita sales, revenues and profitability; and consistently strive to exceed the expectations of our partners.
Develop and maintain a strong alliance with all partners with the goal of maintaining long term relationships and renew partnership agreements.
Foster a collaborative team environment that supports growth, continuous learning, and accountability.
Champion a workplace culture centered on empowerment, communication, innovation and purpose.
Drive operational outcomes by focusing on priorities, solving problems creatively, and advancing initiatives with urgency and clarity.
Own accountability for store performance metrics (KPIs’ / EBITDA) within assigned partnerships, monitoring operational quality, staffing, and service standards against business and partner expectations.
Proactively identify and escalate critical operational issues or risks, ensuring urgent matters are clearly communicated and resolved with the right stakeholders.
Approach new initiatives and standards with focus and discipline, ensuring each improvement reflects a thoughtful balance of guest impact, operational efficiency, and mission alignment.
Apply sharp prioritization to manage high-volume, fast-paced workflows with shifting timelines and multiple stakeholders.
Establish clear decision parameters, align cross-functional teams, and keep focus anchored on shared goals for store excellence and guest experience.
Create and present business reviews for partners that outline an overarching story with key messages to ensure a compelling, cohesive and innovative presentation that will maximize retail potential.
Interpret partnership expectations, align cross-functional operation strategies, and deliver clear, timely information to ensure stakeholders understand priorities, ownership, and required actions.
Ensure clarity and alignment of operational strategies across a specific portfolio of partnerships by serving as the central conduit for operations between partners and internal teams.
Possess strong communication instincts, with the ability to shift between email, calls, or meetings based on urgency, nuance, and relationship dynamics.
Balance partner expectations, guest insights, and internal strategies, providing clarity on operational goals without imposing personal viewpoints, so the right teams create the right solutions.
Keep the guest experience central to operational decision-making, balancing team, partner, creative, and leadership perspectives.
Establish clear decision parameters, align cross-functional teams, and keep focus anchored on shared objectives.

Benefits

Medical, Dental, and Vision Insurance
Basic Life and AD&D Insurance
Long-Term Disability
Voluntary Benefits options
401(k) Retirement Plan
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Vacation Accrual
Sick Leave
Nine Paid Holidays
Profit Sharing Bonus Plan
25% discount to shop at our stores
Separate discount program with exclusive savings on a variety of brand-name products, services, travel, entertainment, tickets, and more.