SENIOR DIRECTOR OF SALES

Compass Group•Charlotte, NC

About The Position

ESFM is the corporate facilities management (FM) division of Compass Group USA. ESFM self-performs 80% of all FM services provided to clients, with a portfolio including Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets. This position is eligible for an Employee Referral Bonus! Job Summary: The Senior Director of Sales will lead the development and expansion of a kitchen equipment service sales program to existing Compass Group clients, within the organization’s divisions across the United States. The Kitchen Equipment Services Group (KES) is a division of (ESFM), Compass Group’s Facilities Management sector. This role will be responsible for driving adoption, revenue growth, and operational alignment of equipment service solutions across internal business units. The Senior Director will play a pivotal role in shaping strategy, establishing processes, and scaling a program that is still in its early stages—while also contributing directly to top-line revenue performance. Reporting to the Regional Vice President of Sales, the Senior Director of Sales will also have performance deliverables to the Vice President of Operations for KES. The Senior Director of Sales is responsible for assisting in the overall revenue growth performance for this sector in addition to their own individual sales contributions and will play a key role in leveraging the organization’s resources to ensure continued success.

Requirements

Bachelor’s degree required or minimum 5 years' experience in progressive commercial service sales
Knowledge of facilities management/sales
Must be a high energy, outgoing, proactive & friendly professional, with a collaborative mindset.
Organized, forward thinker who ensures timely follow-up to client, colleague and supervisor needs consistently during light and heavy workload periods.
An excellent listener & communicator, with the ability to capture detailed conversations and recap in writing for all constituents.
Quick learner, able to master/ leverage available technology systems towards achieving goals and revenue targets.
Proven track record of exceeding sales targets, preferably in facility, kitchen and/or equipment services.
Experience building or scaling new business programs or service lines within a complex organization.
Strong understanding of sales-to-operations handoff, onboarding processes, and service delivery models.
Experience working with and managing third-party vendors/suppliers, including negotiation and performance management.
Demonstrated success selling service-based or intangible solutions to diverse stakeholders.

Responsibilities

Continue driving growth of the Kitchen Equipment Service revenues exclusively by leveraging Compass Group’s internal sectors and presenting the solution to existing client’s commercial kitchens.
Develop and execute sales strategies that increase program adoption, revenue capture, and profitability across multiple segments of Compass Group’s business.
Establish & enhance existing foundational processes to continue evolving the program, including sales playbooks, KPIs, forecasting models, and standard operating procedures.
Partner closely with third-party service providers and suppliers to ensure competitive pricing, and strong operational support.
Collaborate cross-functionally with operations, onboarding, procurement, culinary, and finance teams to ensure all processes are aligned and executed seamlessly from contract through implementation and ongoing service.
Drive a disciplined “qualify-to-go live” sales and onboarding process, ensuring smooth transitions from sales to implementation with clear accountability, timelines, and communication.
Identify and secure new internal opportunities while expanding relationships within existing Compass Group divisions.
Act as a key liaison between internal stakeholders and external partners to ensure operational excellence and customer satisfaction throughout the lifecycle.
Drive accountability for individual and team performance, consistently exceeding sales, and growth targets.
Represent the program as a subject matter expert, promoting awareness and engagement across the organization.