Senior Director of Global Accounts

SBM Management Services•St Louis, MO

16h

About The Position

The Senior Director of Global Accounts will be responsible for planning, developing, and implementing customer strategies for the retention of existing business and growth within a specific region. The senior director will also ensure contractual compliance for the services being provide at each of the customers locations.

Requirements

Bachelor’s degree in Business Management, or a related field from a four-year college or university with 5-10 years of experience; or equivalent combination of education and experience.
Requires strong communication skills including verbal and written
Self-motivated and strong initiative, with ability to be a team player
Concise and timely communications both internally and externally
Able to integrate written and verbal skills into the sales process
Strong presentation skills
Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; rewarding and disciplining employees; addressing complaints and resolving problems.
Ensure employees are properly trained on tasks and safety requirements.

Nice To Haves

May be required to have a valid driver’s license

Responsibilities

Provide direction and develop growth and retention for client specific programs
Review research to anticipate competition and market trends and translate customer’s attitudes of services and relationship
Consult with development teams on market requirements and product features
Communicate strategies including marketing, operations, communications, sales, and employee satisfaction from assigned customer to executive team
Coordinate and align strategy with corporate growth plan
Work with other departments to help develop relationship with regards to, pricing, positioning, and packaging
Evaluate and analyze program results and present recommendations for changes in strategy
Strengthen and manage the relationship at senior level with the customer’s key stakeholders including global procurement and any other appropriate business functions to leverage best results
Identify appropriate potential acquisition targets in relevant businesses and markets globally, as part of the strategy to drive growth
Support the preparation of regional business cases for any additional resources required to drive the expansion
Actively and proactively support the development of the global sales pipeline, via the regions, through global connectivity and insight
Support in the development of team including regular coaching and feedback, driving best practice
Oversee the development, implementation and achievement of annual budgets related to growth with the customer. Monitor any variances and report on corrective actions necessary.
Support key decisions on total customer investment