Senior Director of Enrollment Management

Tennessee Board of Regents•Town of Gallatin, NY

5d•$70,487 - $88,108

About The Position

Volunteer State Community College is hiring a Senior Director of Enrollment Management to provide strategic leadership for the College’s enrollment management functions. The position oversees student recruitment, admissions, onboarding, student communications, and enrollment initiatives that support access, persistence, and success. Reporting to the Vice President for Student Affairs, the Senior Director develops and implements comprehensive enrollment strategies aligned with the College’s mission, strategic plan, and institutional goals. The role collaborates across the College to improve the student experience from inquiry through enrollment and ensure compliance with applicable regulations. The Senior Director leads enrollment planning and assessment, uses data and analytics to guide decisions, oversees admissions and recruitment operations, and provides leadership for onboarding and transition services. The position supervises the Director of Admissions, the Registrar, and assigned staff; manages departmental budgets; prepares enrollment reports and forecasts; and represents the College in community and professional settings. The role also contributes to strategic planning, accreditation, budgeting, and institutional effectiveness activities.

Requirements

Master’s degree.
Four years of related experience.
Supervisory experience.
Comprehensive knowledge of enrollment management principles and best practices.
Knowledge of admissions, registration, records management, and student onboarding functions.
Strong analytical and data interpretation skills.
Excellent leadership, organizational, and project management abilities.
Ability to develop collaborative relationships across divisions.
Strong written and verbal communication skills.
Ability to interpret and apply complex regulations and policies.
Commitment to student success and exceptional customer service.
Ability to manage multiple priorities in a dynamic environment.
Ability to use enrollment data and analytics to inform strategic decision-making.
Willingness to advocate for the mission of the College.

Nice To Haves

Doctoral degree.
Experience in a Tennessee Board of Regents or community college environment.
Knowledge of Tennessee higher education policies, funding formula, and transfer initiatives.
Experience with strategic enrollment planning.
Experience leading organizational change and process improvement initiatives.
Experience with student information systems and CRM technologies.

Responsibilities

Develop, implement, and assess enrollment strategies that support institutional enrollment, retention, and completion goals.
Use enrollment data, market research, demographic trends, and predictive analytics to guide recruitment and enrollment decisions.
Monitor enrollment trends and recommend initiatives to improve recruitment, yield, retention, and registration.
Lead continuous improvement initiatives to enhance student access and streamline enrollment processes.
Provide direct supervision and strategic guidance to the Director of Admissions.
Oversee recruitment planning, outreach, admissions operations, and communications, ensuring practices are student-centered, efficient, and compliant.
Build relationships with K-12 schools, adult education programs, community organizations, and workforce partners to expand enrollment pipelines.
Supervise the Registrar in administering student records, registration, degree audits, graduation processing, and academic records management.
Work with the Registrar and Research, Assessment and Special Initiatives to create and maintain a monitoring system, including data dashboards, for enrollment benchmarks and strategic objectives.
Lead new student orientation, onboarding programs, and transition services.
Coordinate onboarding with advising, financial aid, academic affairs, and student support services to improve readiness and persistence.
Evaluate and improve onboarding experiences using student feedback and performance metrics.
Analyze enrollment data and prepare regular reports for executive leadership.
Develop enrollment forecasts and identify opportunities for growth.
Monitor application funnels, conversion rates, melt, retention, and registration patterns.
Use institutional research and CRM technologies to improve enrollment outcomes.
Serve on the Student Affairs leadership team and collaborate with academic, financial aid, marketing, communications, research, IT, and economic development units.
Participate in strategic planning, accreditation activities, budgeting, and institutional effectiveness initiatives.
Represent the College at community events, professional organizations, and state meetings.
Develop and manage departmental budgets.
Supervise, mentor, and evaluate assigned staff, fostering a collaborative, customer-focused environment emphasizing continuous improvement and professional development.
Ensure compliance with FERPA, Tennessee Board of Regents policies, Tennessee Higher Education Commission regulations, federal and state reporting requirements, accreditation standards, and institutional policies and procedures.
Perform other duties as assigned.

Benefits

Health, dental, vision, life, and short- and long-term disability insurance.
Flexible spending account (FSA) and health savings account (HSA).
Wellness Incentive Program for employees enrolled in health insurance.
Educational assistance, including fee waiver, spouse/dependent discounts, and tuition reimbursement.
Employee Assistance Program.
Longevity pay.
Retirement options including State of Tennessee Pension (TCRS), 401a, 401K with up to $50 per month match, 403b, and 457.
14 paid holidays per year.
Annual leave, if applicable.
Sick leave and Sick Leave Bank.
State Employee Discount Program with over 900 merchants.