Senior Director of Distribution & Operations
About The Position
True Brands is hiring a senior leader to oversee its Greenfield, Indiana distribution center, which supports warehousing, inventory, fulfillment, shipping, and value-added services for customers nationwide. The role has broad responsibility for warehouse and fulfillment operations, inventory, outbound logistics, customization, and other value-added services. It combines operational strategy and oversight with a visible, hands-on presence at the facility. The Senior Director will lead the Warehouse Director and Customization Manager, while providing direction to the teams reporting through them. The role oversees budgets, labor planning, capital needs, operational performance, seasonal and customer-program planning, and continuous improvement. It also partners with cross-functional teams to align distribution operations with broader business needs and works with Human Resources on staffing, employee development, performance management, safety, and employee relations.
Requirements
- 10 or more years of progressive experience in distribution, logistics, warehousing, manufacturing operations, or a related environment, including significant leadership responsibility.
- Experience leading a sizable distribution or fulfillment operation with responsibility for multiple departments or functions.
- Strong experience with warehouse management systems, inventory control, labor planning, transportation, and operational performance metrics.
- Demonstrated success improving processes, productivity, accuracy, service levels, or operating costs.
- Experience developing managers and building strong leadership teams.
- Strong financial and business acumen, including experience managing operating budgets, labor costs, and capital expenditures.
- A practical, data-driven approach to continuous improvement.
- Ability to communicate effectively with warehouse associates and senior leadership.
- An approachable, accountable leadership style and comfort being visible on the warehouse floor.
Nice To Haves
- Experience overseeing customization, kitting, print-on-demand, or other value-added services.
- Experience with Lean, Six Sigma, or similar methodologies.
Responsibilities
- Lead the overall Greenfield distribution center operation, including warehousing, fulfillment, inventory management, outbound logistics, customization, and value-added services.
- Set goals and expectations for productivity, order accuracy, inventory accuracy, service levels, safety, and overall operational performance.
- Evaluate workflows, identify bottlenecks, and implement improvements to increase throughput and reduce unnecessary cost or complexity.
- Ensure staffing, equipment, processes, and systems are suitable for current operating volumes and future growth.
- Oversee facility labor planning, operating budgets, and capital needs.
- Partner with Supply Chain, Sales, Finance, Product Development, IT, and other teams to align operational priorities with business needs.
- Lead planning and execution for seasonal peaks, major customer programs, new product launches, and other periods of increased demand.
- Maintain workplace safety, organization, quality, and regulatory compliance standards.
- Directly manage and develop the Warehouse Director and Customization Manager, providing support and accountability.
- Build a strong leadership structure throughout the facility and avoid becoming the person who must personally solve every problem.
- Maintain a visible presence on the warehouse floor and stay connected to employees doing the work.
- Foster clear expectations, early escalation of problems, and employee and manager suggestions for improvement.
- Hold leaders accountable for results while providing coaching and resources.
- Partner with Human Resources on staffing, employee development, performance management, safety, and employee relations.
Benefits
- Base salary of $140,000–$165,000 plus a 15% annual performance bonus target
- 40% employee discount
- Health, dental, vision, and life insurance
- Long-term disability insurance
- 401(k) with employer match
- Gym benefits
- Supplemental insurance offerings, including accident policies and discounted pet insurance plans
- General-purpose and dependent-care FSA
- Growth and development opportunities
- Work/life balance
- Accrue 15+ days of PTO per year
- Paid holidays and a flex holiday
- Company events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
