Senior Director of Clinical Excellence

Family & Children's Services Career Center•Tulsa, OK

About The Position

The Senior Director of Clinical Excellence supports clinical quality, workforce readiness, client safety, and access to care by overseeing agency-wide intake, clinical training, internships and academic partnerships, and assigned clinical governance activities. The role leads Directors overseeing assigned programs and contributes a clinical operations perspective to cross-department problem-solving. In collaboration with program and support leaders, the Senior Director applies clinical best practices to strengthen services, resolve barriers, and advance organizational priorities. The position provides operational oversight of systems and technology supporting assigned departments and programs, including the agency-wide intake process, clinical training, and internship and academic partnership programs. It works with Information Technology, Directors, and business leaders on system improvements, reporting, workflow efficiency, and automation; monitors results and system performance; and escalates risks or resource needs requiring executive support to the Chief Clinical Officer.

Requirements

Master's or doctoral degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or another discipline supporting eligibility for the required Oklahoma clinical license.
Minimum seven years of progressive leadership experience in behavioral health, healthcare, or human services.
Minimum five years of experience leading multiple departments, programs, or organizational functions.
Demonstrated experience leading Directors or other program leaders, coordinating work across programs, implementing organizational priorities, managing change initiatives, and developing leadership capacity.
Current Oklahoma clinical licensure, such as LCSW, LPC, LMFT, Psychologist, or equivalent behavioral health license.
Knowledge of behavioral health service delivery systems and clinical operations.
Knowledge of risk management, patient safety, and regulatory requirements.
Ability to translate organizational strategy into clear priorities, measurable goals, work plans, and expectations across assigned programs and service lines.
Ability to review outcomes and interpret operational, financial, workforce, and quality data to identify trends, risks, and improvement opportunities and inform decisions.
Excellent communication skills, including serving as a link between Directors, executive leaders, and support departments and communicating priorities, decisions, expectations, and changes clearly.
Ability to collaborate across programs and departments, resolve cross-program issues at the appropriate level, promote shared accountability, and escalate matters requiring executive decisions.
Strong budget oversight, staffing, and resource-allocation capabilities, including monitoring operational sustainability and exercising sound judgment within delegated authority.
Ability to coach Directors and senior operational leaders, develop leadership capacity and succession plans, and address cross-program leadership or performance concerns promptly.

Nice To Haves

Experience within a Certified Community Behavioral Health Clinic (CCBHC) environment.

Responsibilities

Coordinate implementation and continuous improvement of the agency-wide intake process across assigned programs and service lines.
Monitor intake performance against established standards and use intake data to guide decisions, corrective actions, and coordinated support.
Ensure intake teams and systems support timely engagement, completion of intake, appropriate service connection, and continuity of care.
Review intake data for cross-program trends, barriers, service gaps, and disparities; coordinate improvement plans and recommend broader organizational decisions when needed.
Ensure intake operations comply with organizational policies, payer requirements, regulatory standards, and CCBHC requirements.
Oversee delivery and continuous improvement of the established clinical training framework across assigned programs and service lines.
Monitor clinical training against standards and performance expectations supporting safe, effective, evidence-based care.
Ensure clinical onboarding includes role-specific training, skills assessment, and follow-up support to address gaps and prepare staff for their responsibilities.
Translate approved organizational goals, evidence-based practices, and regulatory requirements into clinical training priorities and work plans.
Collaborate with Directors and clinical leaders to align training, address gaps, support action plans, and resolve barriers to training goals.
Review clinical training outcomes, quality measures, and performance trends, and adjust plans to achieve expected results.
Oversee operations and performance of assigned internship, practicum, and academic partnership programs, promoting consistent practices while allowing flexibility for program needs.
Maintain collaborative partnerships with universities, colleges, and professional training programs to meet organizational needs.
Monitor internship and practicum programs against established goals for quality, consistency, and effectiveness.
Work with Directors and program leaders to meet intern supervision and training standards, support program quality, and ensure follow-through.
Review internship and practicum outcomes, identify improvement opportunities, and adjust plans to strengthen programs.
Collaborate with Human Resources, Directors, and Clinical Leadership to anticipate internship and practicum needs, recommend coordinated solutions, and escalate needs requiring executive decisions or additional resources.
Support the organization's risk management program by overseeing clinical risk activities within assigned areas and coordinating with clinical and risk leaders.
Work proactively with Compliance, Human Resources, Risk, Information Technology, and operational leaders to address clinical service issues, coordinate cross-department solutions, and escalate significant concerns.
Coordinate development, implementation, and periodic review of clinical policies, protocols, and practice standards within assigned areas; bring proposed policy changes forward for approval.
Provide clinical guidance to the electronic health record team as needed to support clinical workflows, documentation, and alignment with clinical best practices.
Provide operational oversight of systems and technology supporting assigned departments and programs, including intake, clinical training, and internship and academic partnership programs.
Collaborate with Information Technology, Directors, and business leaders to coordinate system improvements, reporting, workflow efficiency, and automation; recommend broader organizational decisions as needed.
Monitor system performance and the results of system improvements, ensure leaders address operational issues, and escalate risks or resource needs requiring executive support to the Chief Clinical Officer.
Lead Directors overseeing assigned programs and bring a clinical operations perspective to cross-department problem-solving.