Senior Director of Clinical Excellence

Family & Children's Services•Tulsa, OK

About The Position

The Senior Director of Clinical Excellence supports clinical quality, workforce readiness, client safety, and access to care by overseeing agency-wide intake, clinical training, internships and academic partnerships, and assigned clinical governance activities. The role leads Directors who oversee assigned programs and contributes a clinical operations perspective to cross-department problem-solving. In collaboration with program and support leaders, the Senior Director applies clinical best practices to strengthen services, resolve barriers, and advance organizational priorities. The position oversees the implementation and continuous improvement of centralized intake, the organization's clinical training framework, internship and practicum programs, and academic partnerships. It monitors performance, outcomes, quality measures, and trends; coordinates improvement plans; and escalates recommendations, significant concerns, and resource needs requiring broader or executive decisions. The role also supports clinical risk management and governance, coordinates clinical policies and practice standards, and provides clinical guidance to the electronic health record team. It works with Information Technology, Compliance, Human Resources, Risk, Directors, and operational leaders to improve systems, workflows, reporting, and automation across assigned areas.

Requirements

Master's or doctoral degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or another discipline supporting eligibility for the required Oklahoma clinical license.
Minimum seven years of progressive leadership experience in behavioral health, healthcare, or human services.
Minimum five years of experience leading multiple departments, programs, or organizational functions.
Demonstrated experience leading Directors or other program leaders, coordinating work across programs, implementing organizational priorities, managing change initiatives, and developing leadership capacity.
Knowledge of behavioral health service delivery systems and clinical operations.
Knowledge of risk management, patient safety, and regulatory requirements.
Ability to translate organizational strategy into clear priorities, measurable goals, work plans, and expectations across assigned programs and service lines.
Ability to review outcomes and interpret operational, financial, workforce, and quality data to identify trends, risks, and improvement opportunities and inform decisions.
Excellent communication skills, including communicating priorities, decisions, expectations, and changes clearly among Directors, executive leaders, and support departments.
Ability to collaborate across programs and departments, resolve cross-program issues at the appropriate level, promote shared accountability, and escalate matters requiring executive decisions.
Strong budget oversight, staffing, and resource-allocation capabilities, including monitoring operational sustainability and exercising sound judgment within delegated authority.
Ability to coach Directors and senior operational leaders, develop leadership capacity and succession plans, and address cross-program leadership or performance concerns promptly.
Current Oklahoma clinical licensure required (LCSW, LPC, LMFT, Psychologist, or equivalent behavioral health license).

Nice To Haves

Experience within a Certified Community Behavioral Health Clinic (CCBHC) environment.

Responsibilities

Coordinate implementation and continuous improvement of the agency-wide intake process across assigned programs and service lines.
Monitor intake performance against established standards, use data to guide decisions and corrective actions, and ensure timely engagement, intake completion, appropriate service connection, and continuity of care.
Review intake data for cross-program trends, barriers, service gaps, and disparities; coordinate improvement plans and recommend broader organizational decisions when needed.
Ensure intake operations comply with organizational policies, payer requirements, regulatory standards, and CCBHC requirements.
Oversee delivery and continuous improvement of the clinical training framework across assigned programs and service lines.
Monitor clinical training against standards and performance expectations supporting safe, effective, evidence-based care.
Ensure clinical onboarding includes role-specific training, skills assessment, and follow-up support to address gaps and prepare staff for clinical responsibilities.
Translate organizational goals, evidence-based practices, and regulatory requirements into clinical training priorities and work plans.
Collaborate with Directors and clinical leaders to align training, address gaps, support action plans, and resolve barriers; review outcomes and adjust plans as needed.
Oversee operations and performance of assigned internship, practicum, and academic partnership programs.
Maintain collaborative partnerships with universities, colleges, and professional training programs to meet organizational needs.
Monitor internship and practicum programs against goals and collaborate with leaders to meet supervision and training standards, improve quality, and ensure follow-through.
Work with Human Resources, Directors, and Clinical Leadership to anticipate internship and practicum needs, recommend coordinated solutions, and escalate needs requiring executive decisions or additional resources.
Support the organization's risk management program by overseeing clinical risk activities within assigned areas and coordinating with clinical and risk leaders.
Collaborate with Compliance, Human Resources, Risk, Information Technology, and operational leaders to address issues affecting clinical services, coordinate cross-department solutions, and escalate significant concerns.
Coordinate development, implementation, and periodic review of clinical policies, protocols, and practice standards within assigned areas; submit proposed policy changes for appropriate approval.
Provide clinical guidance to the electronic health record team to support clinical workflows, documentation, and alignment with clinical best practices.
Provide operational oversight of systems and technology supporting agency-wide intake, clinical training, and internship and academic partnership programs.
Collaborate with Information Technology, Directors, and business leaders on system improvements, reporting, workflow efficiency, and automation; monitor results and ensure leaders address operational issues.
Escalate system risks or resource needs requiring executive support to the Chief Clinical Officer.