Senior Director of Client Relations

Apartment Life

3d

About The Position

This role leads and develops a small client relations team while fostering a high-performance, accountability culture. It manages the full sales process, builds strong client relationships, and partners cross-functionally to support program expansion and organizational goals. The position also monitors client satisfaction and provides insights to improve client experience and outcomes. This leader will be passionate about the vision and mission of AL and develop the character and competence necessary to contribute to growth excellence for their scope.

Requirements

• Bachelor’s Degree required.
• 3 to 5 years’ experience in multifamily or industry marketing, sales, business development or recruiting experience.
• Able to travel up to 6 times a year for retreats, summits, and other industry events.
• Strategic thinking with strong execution skills
• Excellent communication skills, both verbal and written (also listening, hearing, typing)
• Organization, time management
• People management skills
• Tech/computer skills
• Customer service
• Discernment

Nice To Haves

• May also have experience as a vendor in advertising or marketing to the multifamily industry.
• Experience preferred in customer service, recruiting, marketing or business operations role.
• Experience preferred in leveraging AI tools in the workplace.
• Experience preferred with Microsoft office products, with proficiency in Hubspot and Asana.

Responsibilities

• Lead and develop 1-2 client relations directors. Coach, direct, and hold team members accountable to best practices, clear goals, activity, and results. Cultivate culture and ensure excellence.
• Manage the end-to-end sales process to close deals that result in new programs and achieve organizational growth objectives.
• Establish and strengthen relationships with new and existing clients to ensure satisfaction, retention, and expansion opportunities.
• Partner with the VP, Growth and program management team to support execution, align on client engagement, meet organizational goals, and support sustainable program expansion.
• Monitor client satisfaction, analyze trends, and provide actionable insights to continuously improve client experience and program success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior