Client Relations Director

Bright Horizons•Newton, MA

5d•Remote

About The Position

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment—with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you’re caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you’re the difference. The Client Relations Director is responsible for the effective management of relationships of employer-sponsored (client) accounts. The focus of this position will be to enhance and build upon existing relationships resulting in client retention and add-on business and successfully launch new client business. This is a Remote position available in the United States.

Requirements

Bachelors Degree (3 additional years of relevant experience would be considered in lieu of applicable degree)
5 years direct account or client relationship management with proven ability to upsell

Nice To Haves

Strong relationship management skills
Ability to work well in a collaborative environment
Ability to communicate the values and mission of the organization and full range of Bright Horizons services offered

Responsibilities

Responsible for retaining and growing employer-sponsored (client) accounts.
Primarily overseeing their Bright Horizons EdAssist Solutions Programs
Facilitate and manage the retention and development of (client) accounts to support the company’s expansion objectives
Proactively develop strong partnerships with clients to maximize retention and loyalty and to ensure compelling client testimonials and endorsements
Renew and negotiate client contracts to optimize company’s financial growth
Develop and execute launch and on-going communication and marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives
Develop and execute launch and on-going communication and marketing plans to ensure that clients experience the maximum return on their program and view Bright Horizons as their strategic partner for all work/life related objectives
Analyze program utilization data of client programs, effectively communicate utilization trends to clients and continuously provide strategic direction to clients to meet their organizational objectives
Strategically grow and expand business with existing clients

Benefits

Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
9 paid holidays annually
40 hours of sick time per year based on full-time schedule
120 hours of vacation time per year based on full-time schedule (vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law)