Director, Client Relations

Plus Relocation

4d•Remote

About The Position

What does it take to keep Fortune 500 clients not just satisfied — but genuinely delighted? At Plus Relocation, we've built our reputation on exactly that, and the Director, Client Relations is central to making it happen. In this role, you'll own a portfolio of high-value client relationships, serving as a trusted advisor and strategic partner to some of the world's leading companies as they navigate the complexities of global mobility. You're not just managing accounts — you're shaping experiences, solving problems before they surface, and building the kind of loyalty that turns clients into long-term partners. If you thrive on complex challenges, love building relationships at the executive level, and want to do it all within a values-driven culture that actually walks the talk — we'd love to meet you.

Requirements

Minimum 5 years of experience in account management within the global mobility industry
Demonstrated ability to manage complex, executive-level client relationships
Strong consultative and negotiation skills
Excellent verbal and written communication skills
Self-starter who works well autonomously and as part of a collaborative team
Proficiency in Microsoft Office; ability to learn new systems quickly
College degree preferred or equivalent experience

Nice To Haves

CRP and/or GMS certification preferred

Responsibilities

Manage and grow assigned client relationships with a focus on retention, profitability, and service excellence
Develop strategic plans and best practices that deepen client partnerships and drive measurable outcomes
Consult with clients and internal teams on global mobility trends, policy changes, and program enhancements
Design and conduct tailored client business reviews
Serve as the escalation point for client and relocating employee issues when it matters most
Partner with the Client Relations team on account management strategies and new opportunities
Support sales presentations and new client implementations as needed
Represent Plus in industry forums and professional networks

Benefits

Annual discretionary profit-sharing bonus
Paid floating holiday
401(k) retirement contributions
Multiple medical plan options with a significant portion of premiums paid by the company
Dental and vision coverage
Health Savings Account (HSA) with employer contributions
Paid Time Off (PTO) and paid volunteer hours
Company-paid life, AD&D, short- and long-term disability insurance
Employee Assistance Program (EAP)
Wellness incentives and strengths-based development culture
Flexible remote work