Senior Director, IT (Transportation & WFM)
About The Position
The Senior Director, IT (Transportation & WFM) is a strategic technology leader responsible for driving the vision, roadmap, delivery, and operational excellence of systems supporting an end-to-end retail supply chain, specifically for transportation, production planning, and workforce management. This role oversees a cross-functional team of IT managers, engineers, analysts, architects, and external partners to design, develop, deploy, and support solutions that improve end-to-end supply chain performance. The Senior Director serves as a trusted partner to Supply Chain, IT, and Executive Leadership to ensure technology solutions align with business goals and deliver measurable value.
Requirements
- Undergraduate degree in information systems, computer science, or a related technical discipline preferred.
- 15+ years of IT experience with at least 10 years leading managers and medium-to-large technology delivery organizations.
- Deep experience and demonstrated success delivering strategic, large-scale retail supply chain systems, including those supporting DC operations.
- Strong analytical ability, judgment and problem analysis techniques.
- Strong leadership, communication, and cross-functional partnership skills.
- Ability to work with teams that are geographically distributed and work across different time zones.
Responsibilities
- Define and help develop the multi-year technology strategy for retail supply chain capabilities including those supporting transportation, production planning, and workforce management.
- Partner with business executives to translate organizational goals into scalable, data-driven technology initiatives.
- Prioritize investments based on ROI, operational impact, and long-term enterprise value.
- Lead, mentor, and develop a high-performing team across application development, engineering, and architecture.
- Build a culture focused on system stability, quality delivery, innovation, continuous improvement, and operational discipline.
- Own team capacity planning, vendor relationships, performance management, and project budgets.
- Oversee end-to-end delivery of supply chain initiatives, ensuring execution excellence, on-time, on-budget execution with high quality.
- Establish and enforce SDLC, DevOps, and agile delivery frameworks.
- Manage large-scale implementations.
- Ensure uptime, reliability, and performance of mission-critical systems supporting supply chain operations.
- Oversee SLAs, incident management, root-cause analysis, and continuous operational improvements.
- Maintain compliance with IT security, data governance, audit controls, and SOX requirements.
- Serve as a key IT technology partner for retail supply chain leadership.
- Facilitate alignment between business functions, IT teams, and external partners.
- Communicate technology impacts, risks, and recommendations to senior leadership and executive committees.
- Translate business needs into scalable technology solutions that improve speed, efficiency, and customer experience.
- Identify and champion modern tools and technologies including automation, predictive analytics, AI/ML, and digital twins.
- Lead proof-of-concepts with clear ROI targets, converting successful pilots into enterprise deployments.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
