Senior Director, IT (Transportation & WFM)

Ross StoresDublin, CA
$158,300 - $297,950Hybrid

About The Position

The Senior Director, IT (Transportation & WFM) is a strategic technology leader responsible for driving the vision, roadmap, delivery, and operational excellence of systems supporting an end-to-end retail supply chain, specifically for transportation, production planning, and workforce management. This role oversees a cross-functional team of IT managers, engineers, analysts, architects, and external partners to design, develop, deploy, and support solutions that improve end-to-end supply chain performance. The Senior Director serves as a trusted partner to Supply Chain, IT, and Executive Leadership to ensure technology solutions align with business goals and deliver measurable value.

Requirements

  • Undergraduate degree in information systems, computer science, or a related technical discipline preferred.
  • 15+ years of IT experience with at least 10 years leading managers and medium-to-large technology delivery organizations.
  • Deep experience and demonstrated success delivering strategic, large-scale retail supply chain systems, including those supporting DC operations.
  • Strong analytical ability, judgment and problem analysis techniques.
  • Strong leadership, communication, and cross-functional partnership skills.
  • Ability to work with teams that are geographically distributed and work across different time zones.

Responsibilities

  • Define and help develop the multi-year technology strategy for retail supply chain capabilities including those supporting transportation, production planning, and workforce management.
  • Partner with business executives to translate organizational goals into scalable, data-driven technology initiatives.
  • Prioritize investments based on ROI, operational impact, and long-term enterprise value.
  • Lead, mentor, and develop a high-performing team across application development, engineering, and architecture.
  • Build a culture focused on system stability, quality delivery, innovation, continuous improvement, and operational discipline.
  • Own team capacity planning, vendor relationships, performance management, and project budgets.
  • Oversee end-to-end delivery of supply chain initiatives, ensuring execution excellence, on-time, on-budget execution with high quality.
  • Establish and enforce SDLC, DevOps, and agile delivery frameworks.
  • Manage large-scale implementations.
  • Ensure uptime, reliability, and performance of mission-critical systems supporting supply chain operations.
  • Oversee SLAs, incident management, root-cause analysis, and continuous operational improvements.
  • Maintain compliance with IT security, data governance, audit controls, and SOX requirements.
  • Serve as a key IT technology partner for retail supply chain leadership.
  • Facilitate alignment between business functions, IT teams, and external partners.
  • Communicate technology impacts, risks, and recommendations to senior leadership and executive committees.
  • Translate business needs into scalable technology solutions that improve speed, efficiency, and customer experience.
  • Identify and champion modern tools and technologies including automation, predictive analytics, AI/ML, and digital twins.
  • Lead proof-of-concepts with clear ROI targets, converting successful pilots into enterprise deployments.
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service