Sr. Director, Network Engineering, Infrastructure Enablement

Early Warning®•Chicago, IL

5d•$200,000 - $250,000•Hybrid

About The Position

The Senior Director, Infrastructure Services leads the delivery of reliable, scalable, and business-aligned infrastructure services across designated Business Unit pillars. Within the Infrastructure Services Perform function, the role provides strategic and operational leadership to dedicated infrastructure engineering teams, ensuring services support Business Unit priorities while aligning with enterprise engineering standards and shared capabilities. The position connects Business Unit leadership with the broader Infrastructure Engineering organization. It balances business-specific needs with enterprise consistency, operational excellence, and long-term scalability by setting service delivery priorities, aligning cross-functional work, and encouraging adoption of standardized platforms, tools, and processes. The role is accountable for building high-performing teams, strengthening stakeholder partnerships, and establishing operating practices that support responsive service delivery, continuous improvement, and successful business outcomes. The position follows a hybrid work model. The listed base pay is $200,000–$250,000 per year in Chicago, Illinois, and $240,000–$300,000 per year in San Francisco, California. Candidates are also eligible for a discretionary incentive plan and benefits.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Typically 15 years of experience, or a demonstrated portfolio consistent with the experience required for the role.
Significant experience leading infrastructure engineering, infrastructure operations, or enterprise technology service delivery teams, including responsibility for team performance, talent development, and operational outcomes.
Experience developing and executing functional strategies and service delivery plans that support business and technology objectives.
Broad knowledge of enterprise infrastructure technologies, engineering practices, service delivery models, and operational governance.
Experience delivering infrastructure services in complex technology environments with multiple business stakeholders and cross-functional dependencies.
Ability to balance business-specific requirements with enterprise technology standards, shared capabilities, and operational controls.
Experience leading cross-functional initiatives involving infrastructure standardization, service delivery improvements, or adoption of shared technology capabilities.
Experience setting service performance expectations, managing operational priorities, and driving accountability for delivery commitments.
Ability to evaluate complex technical and operational challenges, assess business impact and risk, and coordinate effective solutions.
Strong communication, collaboration, and stakeholder management skills, including influencing decisions and aligning priorities across organizational boundaries.
Experience leading organizational change, developing technical talent, and building high-performing, customer-focused teams.
Candidates must independently be eligible to work in the United States at the date of hire; the position is ineligible for employment visa sponsorship.

Nice To Haves

Advanced degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
Experience delivering infrastructure services in financial services, payments, or another highly regulated technology environment.
Experience working in a federated or Business Unit-aligned infrastructure service delivery model supported by centralized engineering platforms, standards, and governance.
Experience implementing service delivery frameworks, operational performance measures, and continuous improvement practices.
Experience supporting enterprise infrastructure standardization, platform engineering, automation, or adoption of shared services.
Familiarity with hybrid cloud infrastructure, infrastructure automation, observability, and modern infrastructure engineering practices.
Experience partnering with senior business and technology leaders on infrastructure planning, service roadmaps, and cross-functional improvement initiatives.

Responsibilities

Lead Business Unit-aligned infrastructure service teams, develop leaders, establish performance expectations, and ensure accountability for functional outcomes.
Develop and execute the functional infrastructure service delivery strategy, balancing Business Unit priorities, enterprise standards, and long-term operational scalability.
Oversee reliable, scalable, and responsive infrastructure services tailored to designated Business Unit pillars and their evolving operational needs.
Build relationships with Business Unit leaders and stakeholders to understand priorities, anticipate infrastructure needs, and support business objectives.
Partner with Infrastructure Engineering peers to promote adoption of enterprise platforms, engineering standards, tools, processes, and shared infrastructure services.
Ensure Business Unit-aligned teams follow enterprise architecture principles, security requirements, operational policies, and governance frameworks.
Balance Business Unit-specific infrastructure requirements with enterprise standardization, identifying ways to reduce complexity, duplication, and inefficiency.
Lead joint planning and prioritization with Business Unit leaders and Infrastructure Engineering partners to align roadmaps, commitments, resources, and investments.
Coordinate cross-functional work to manage dependencies, resolve competing priorities, remove delivery barriers, and execute infrastructure initiatives effectively.
Set service delivery expectations and performance measures for infrastructure reliability, responsiveness, operational quality, and stakeholder outcomes.
Identify and address service delivery risks, operational challenges, and emerging infrastructure requirements through proactive planning and collaboration.
Drive continuous improvement to strengthen service delivery, increase operational consistency, and improve the internal customer experience.
Lead organizational change related to centrally developed infrastructure capabilities, standardized engineering practices, and evolving service delivery models.
Communicate infrastructure priorities, service performance, delivery risks, and strategic recommendations to Business Unit stakeholders and Infrastructure Engineering leadership.
Support resource planning, capacity management, and prioritization to ensure teams can meet current and anticipated business needs.
Develop engineering talent and leadership through coaching, performance management, succession planning, and professional growth opportunities.
Foster ownership, trust, collaboration, continuous improvement, sound judgment, transparent communication, and accountability for results.

Benefits

Medical coverage, including PPO and HDHP plans.
Dental insurance.
Vision insurance.
Company contributions to a Health Savings Account or pre-tax flexible spending accounts for commuting, health, and dependent care expenses.
401(k) plan with a 100% Company Safe Harbor Match on the first 6% deferred, immediately upon eligibility.
Flexible Time Off for exempt employees and generous PTO for non-exempt employees.
11 paid company holidays.
Paid volunteer day.
12 weeks of paid parental leave.
Maven Family Planning support, including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and return-to-work support.
Discretionary incentive plan.