Senior Director, Human Resources - U.S.

DP World • United States,

13d • $165,400 - $206,800 • Hybrid

About The Position

The Senior Director, Human Resources is a key member of the HR leadership team, responsible for driving the HR strategy and execution for the company's operational workforce across warehouse, transportation, and data center environments. This role leads a team of four HR Directors, each supporting designated operating regions or business units, and serves as the primary HR partner to Operations leadership. While the VP, HR owns the enterprise-wide HR strategy and oversees the centers of excellence (Compensation, Talent Acquisition, Learning & Development, Employee Relations, etc.), the Senior HR Director, Operations is accountable for translating those programs into effective, on-the-ground execution across a large, distributed, frontline workforce. This individual ensures consistency, compliance, and quality of HR delivery across all operational sites, and partners closely with centralized functions — particularly Employee Relations — to ensure operational realities and frontline needs are reflected in program design and case handling.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 10+ years of progressive HR leadership experience, including experience supporting frontline/hourly, multi-site operations
• Prior experience managing or leading other HR professionals/managers
• Strong working knowledge of employment law, wage and hour regulations, and HR compliance requirements for hourly/non-exempt populations
• Demonstrated ability to influence senior operational leaders and act as a credible, strategic business partner
• Willingness and ability to travel 25%+ to warehouse, transportation, and data center sites
• Applicants must be legally authorized to work in the Dominican Republic without sponsorship now or in the future.

Nice To Haves

• Experience in 3rd party logistics (3PL), supply chain, distribution, transportation, or related industries
• Experience supporting both warehouse/DC and transportation (driver) workforces
• Experience managing HR through peak/seasonal volume cycles
• PHR/SPHR or SHRM-CP/SHRM-SCP certification
• Experience with labor relations or union-avoidance strategy

Responsibilities

• Lead, coach, and develop a team of HR Directors, each responsible for HR delivery within their assigned region, district, or business unit
• Set clear priorities, performance expectations, and accountability standards for the HR Director team
• Build organizational capability and bench strength within the HR Operations team to support company growth
• Partner with VP, HR with Talent Reviews and succession planning for Key positions.
• Foster a consistent, high-performing HR service model across all operational sites
• Serve as a trusted advisor to Operations leaders (e.g. Regional Directors, Site Leaders) on all people-related matters
• Translate business strategy and operational goals into proactive HR plans that support productivity, retention, safety, and engagement
• Participate in operational leadership meetings, providing HR insight into workforce planning, labor trends, and organizational health
• Anticipate workforce challenges tied to peak season, network expansion, site openings/closures, and volume fluctuations
• Partner closely with the centralized Employee Relations team to ensure ER matters across warehouse, transportation, and data center populations are surfaced promptly, supported locally, and resolved consistently
• Serve as the operational point of escalation between site/HR Director-level issues and the centralized ER team, providing operational context and ensuring timely, accurate information flow
• Support HR Directors in properly identifying, documenting, and escalating ER cases to the centralized team rather than managing resolution independently
• Monitor labor relations risk and trends at the site level, partnering with the VP, HR and centralized ER/Legal teams on labor strategy, organizing activity, or union-related matters where applicable
• Champion a positive employee experience for frontline and hourly populations, reinforcing consistent application of ER policies developed centrally
• Partner closely with Talent Acquisition to ensure staffing strategies meet the high-volume, fast-paced hiring demands of warehouse and transportation operations, including seasonal/peak hiring surges
• Partner with Compensation to ensure pay practices, incentive programs, and job structures are competitive and consistently applied across operational roles
• Partner with Learning & Development to drive frontline leadership development, supervisor/manager training, and onboarding programs tailored to operations
• Ensure consistent rollout and adoption of enterprise HR programs, policies, and initiatives across all sites led by the HR Director team
• Partner with the VP, HR to execute employee engagement initiatives and action plans across Operations, supporting a positive employee experience and continuous improvement
• Ensure HR practices across operational sites comply with federal, state, and local employment law, including wage and hour, leave management, and safety regulations
• Partner with Safety/EHS teams on workforce-related safety initiatives and incident response
• Maintain audit-readiness and consistent documentation standards across the HR Director team's sites
• Track and report on key workforce metrics (turnover, time-to-fill, engagement, safety incidents, ER trends) across the operations HR portfolio
• Identify trends across sites/regions and develop targeted action plans to address turnover, engagement, or performance gaps
• Drive standardization of HR processes and best-practice sharing across the HR Director team
• Drive consistent execution of performance management practices, talent calibration, and accountability across operational leadership teams

Benefits

• Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
• This position may be eligible for either short-term incentives or sales compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior