Senior Director, Head of Service Business Unit

Applied Materials • Santa Clara, CA

1d • $216,000 - $297,000 • Onsite

About The Position

Service Business Unit (SBU) Head is accountable for defining and executing the service product strategy, owning the service roadmap, and delivering profitable revenue growth across the installed base. This leader sets the vision for service differentiation, aligns cross-functional teams, and builds scalable service products and capabilities to improve customer outcomes. This highly complex role acts as an interface between Go-to-Market teams, Business Units (BUs), and Engineering teams, driving service solutions, ensuring roadmap alignment to customer High‑Value Problems (HVPs), and delivering measurable business results across regions and various market segments.

Requirements

• Bachelor’s degree in Engineering, Science, Business, or related field (Master/PhD degree preferred).
• 15+ years of progressive experience across engineering, product management, business strategy, or related leadership roles.
• Demonstrated experience leading senior managers and complex, matrixed teams.
• Strong combination of technical expertise and business/commercial judgment.
• Proven ability to develop and execute product, portfolio, or market strategies in complex environments.
• Strong communication and influence skills with experience engaging senior leaders, customers, and cross‑functional partners.

Nice To Haves

• Strong technical expertise in CVD process and advanced semiconductor fabrication technologies
• Experience supporting global or multi‑regional business units.
• Background in portfolio management, competitive strategy, or customer‑driven product development.
• Demonstrated success in integrating engineering, product, and go‑to‑market execution.

Responsibilities

• Strategic & Organizational Leadership: Lead senior managers, ensuring alignment to business objectives and execution plans based on portfolio focuses for CVD/DDP products. Enable the team to identify gaps to plans across the field and develop corrective actions to ensure delivery against business goals. Orchestrate and articulate functional and cross‑functional plan that support BU priorities and customer engagement. Oversee organizational and personnel decisions to ensure efficient operations and scalable execution in SBU. Shape critical strategic review process and includes plans to address strategic issue for 5-year horizon.
• Engineering & Program Leadership: Guide engineering organizations responsible for the design, development, and implementation of service programs. Lead strategy and content development for Product Review meetings. Ensure programs are delivered in accordance with approved budgets, schedules, and quality expectations. Accountable for the ownership to drive related service revenue growth and margin improvement initiatives. Anticipate future technical needs and drive the development of innovative engineering approaches aligned to SBU product strategy. Direct the teams in resolving complex engineering and product issues through direct engagement with internal and external customers. Develop and implement approval path to advance service product advancement.
• Cross‑Functional Execution: Be accountable for product performance and results on the region or account segment basis. Enable cross-functional execution across stakeholders to operationalize direction and deliver intended business outcomes. Partner with senior AGS business and BU leaders to ensure initiatives address high‑value business problems and align with organizational direction.
• Product Portfolio & Business Strategy: Lead development of integrated product and portfolio plan in partnership with BUs, aligning long‑range roadmap, engineering specifications, and business goals to drive market success. Partner with leaders in CVD/DDP Business Units, Sales/Marketing teams, and Field teams to execute market‑focused product strategies. Based on market segmentations, guide the team to identify priority segments, and determine where to actively invest and compete.
• Market, Customer & Competitive Insight: Lead with deep, expert‑level understanding of global market, technical, and competitive trends across segments. Oversee a systematic process based on competitive intelligence to inform priorities and execution. Direct the team to map market trends, opportunities, and threats to product roadmaps and functional direction. Guide the team to understand customer roadmaps and High‑Value Problems, ensuring priorities are reflected in product and engineering plans. Contribute as a key member of competitive “red team” analysis and strategic customer engagements.
• Field, Sales & Customer Engagement: Provide strategic oversight and oversee customer escalation path across SBU and across regions. Serve with a leadership voice as an interface between Sales and Business Units to ensure field alignment and consistent messaging. Conduct executive‑level customer and field engagements, including calls with Field Technical Directors. Present periodic state‑of‑the‑business updates and performance reviews to BU and senior leadership.

Benefits

• supportive work culture that encourages you to learn, develop, and grow your career
• comprehensive benefits package
• participation in a bonus and a stock award program, as applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Senior