Senior Director, Global Implementation Services
About The Position
The Senior Director of Global Implementation Services is the primary architect of Prove’s implementation and integration engine. This leader oversees a global organization of Implementation Specialists, Integration Engineers, Project Managers, and Customer Enablement teams, accelerating and optimizing the path from contract signature to production go-live and setting customers up for success from the start of the partnership. The role owns global solution-delivery strategy and builds a repeatable, scalable, and efficient onboarding framework. Success is measured by reducing Time to Live (TTL), improving implementation margins, and delivering a high-quality integration experience aligned with customers’ goals. The position is remote and global, reports to the Chief Customer Officer, and is an exempt role.
Requirements
- 12 or more years of experience in Professional Services, Implementation, or Solutions Engineering in a high-growth SaaS or FinTech environment.
- At least 5 years of experience managing managers of managers and leading a global, distributed workforce.
- Demonstrated success scaling a delivery organization from a regional footprint to a global organization.
- A track record of significantly reducing onboarding or implementation timelines for complex API-driven products.
- Deep understanding of identity, authentication, mobile ecosystems, and the technical requirements of the financial services industry.
- Ability to translate technical complexity into business value for executive-level audiences.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
Nice To Haves
- MBA or advanced degree.
Responsibilities
- Assess, upskill, and grow a global implementation function to support Prove’s global growth.
- Align implementation roles to create seamless end-to-end delivery, with effective handoffs and unified execution across technical, integration consulting, and project management workstreams.
- Identify and remove friction in the onboarding lifecycle and continuously optimize it through automation, standardized integration playbooks and templates, and self-service tools.
- Oversee delivery of complex, multi-product global integrations in accordance with bank-grade security and architectural standards.
- Partner with Sales and Finance to forecast and meet go-live targets and improve predictability from booked business to recognized revenue.
- Represent the customer at the executive level and collaborate with Product and Engineering to address common product gaps and make ease of implementation a core product-roadmap consideration.
- Build and expand relationships with top and strategic clients; serve as the senior technical contact for C-suite stakeholders at banks and enterprises during implementation.
- Establish, track, and report KPIs, including TTL, Path to Revenue Recognition, Onboarding Health, Resource Utilization, customer success metrics, and Implementation CSAT.
Benefits
- Competitive salaries and bonus plan for eligible roles.
- Equity plan.
- Modern Health services for financial, mental, and physical wellness.
- 401(k) retirement plan and match for US offices; local country pension for international offices.
- Unlimited vacation.
- Flexible hours.
- Comprehensive medical benefits for the employee and family.
- Employee Assistance Program (EAP) and Prove Well-Being Reimbursement.
- Snacks and beverages at certain office locations.
- Daily GrubHub lunch stipend when coming into the office at US offices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
