Director, Global Client Services

UMG Recordings•Nashville, NY

About The Position

Downtown Music Publishing is seeking a Global Client Services Director to support its growing base of music publishing clients. The role serves as an internal advocate for clients and interacts across departments at Downtown Music Publishing. It creates data-based reports about royalty, copyright, and sync information for internal and external audiences; maintains department data resources; supports onboarding and maintenance procedures for new and existing clients; and handles client correspondence professionally and promptly. The position also calls for staying informed about industry developments and how they may affect the business. The job description notes opportunities to collaborate across the company’s businesses in an innovative, collaborative, open, welcoming, and inclusive environment.

Requirements

General knowledge or coursework in music business.
Professional work experience in the music industry.
Ability to prioritize tasks and work efficiently to meet deadlines.
Very strong written and interpersonal communication skills.
Attention to detail, self-motivation, and an inquisitive mindset.
Strong problem-solving skills and the ability to make judgment calls.
Proficiency using Microsoft Suite, Google Suite, and computers.

Nice To Haves

Knowledge of music publishing.
Experience with Salesforce, Airtable, and Music Maestro.

Responsibilities

Serve as an internal advocate for Downtown clients.
Interact across departments at Downtown Music Publishing.
Create data-based reports highlighting royalty, copyright, and sync information to share internally and externally.
Maintain department data resources, including Airtable, Google Drive, and Salesforce.
Assist with onboarding and maintenance procedures for new and existing clients.
Handle client correspondence in a professional and timely manner.
Stay informed about industry developments to better understand how changes may affect the business.

Benefits

Comprehensive medical, dental, and vision coverage.
100% coverage for out-patient in-network mental health services.
Fertility coverage for eligible medical plan participants.
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and other expenses, up to $720 per year.
Student loan repayment assistance and tuition reimbursement.
401(k) with 100% immediate vesting on the first 5% of employee contributions, plus an additional UMG contribution.
Flexible paid time off for exempt employees.
Three weeks of PTO for non-exempt employees.
Two weeks of paid Winter Break.
Ten company holidays, including Juneteenth and Wellbeing Day.
Summer Fridays between Memorial Day and Labor Day.
Paid parental leave.