Implementation Specialist, Global Expansion

Fora•New York, NY

13d•$110,000 - $140,000•Onsite

About The Position

Fora is hiring an Implementation Specialist for its RevOps & Martech team to adapt the company’s core go-to-market technology stack for international markets, Cruises, and future business lines. The role works with HubSpot, Hightouch, and broader stack integrations to meet the needs of each market or business unit while keeping systems operating day to day. It also drives tool migrations across teams, with success measured by adoption as well as technical integration. The specialist will be the first point of contact for market and business-unit requests involving access, migrations, or separate instances, evaluating each request against Fora’s warehouse-first, one-system-of-record architecture in partnership with GTM Operations and RevOps. The role includes building repeatable implementation processes, maintaining always-on enablement documentation, and helping teams use AI tools in day-to-day work. The position is based in Fora’s New York City office, and no travel is required.

Requirements

At least 3 years of experience in marketing operations, revenue operations, or systems implementation.
Hands-on HubSpot or Salesforce experience making configuration changes, such as properties and workflows.
Hands-on experience with an email service provider such as Braze or Iterable.
Hands-on experience with Segment, Hightouch, or another composable CDP tool.
Experience leading at least one tool migration or multi-team rollout end to end.
Experience writing enablement documentation or training for non-technical teams, such as playbooks or how-to guides.

Nice To Haves

Experience with a warehouse-first stack such as BigQuery or Snowflake.
Travel or marketplace industry experience.

Responsibilities

Extend and localize the core stack, including HubSpot, Hightouch, and broader stack integrations, for international markets, Cruises, and future business lines.
Provide day-to-day support and break-fix assistance for non-US markets and business units across sales systems, marketing automation, routing, forms, Sales Hub, and SDR queues.
Make hands-on HubSpot changes for business-unit needs, including properties, workflows, and configuration, and build funnel improvements that optimize the current system.
Drive tool migrations across teams and own adoption team by team through completion.
Serve as the first point of contact for market and business-unit requests for access, migration, or a separate instance, evaluating requests against the warehouse-first, one-system-of-record architecture in partnership with GTM Operations and RevOps.
Enable business-unit teams to build their own audiences, emails, and channels in Hightouch.
Maintain always-on enablement documentation.
Inventory in-flight migrations and business-unit requests, establish a standard intake process, and build a repeatable playbook.