Implementation Specialist - Global Benefits & Wellness

Apple • Austin, TX

2d

About The Position

This role sits within the Implementation organization for Global Benefits and Wellness and supports end-to-end implementation of benefit programs, tools, and process changes across regions. The Implementation Specialist owns discrete implementation workstreams, from requirements through go-live and into ongoing improvement, translating program strategy into operational reality in a complex, multi-country environment.

The role requires strong program execution, cross-functional coordination, and attention to operational detail. It partners with regional Benefits teams, vendors, and cross-functional groups to coordinate delivery, resolve issues, and continually improve implemented programs.

Requirements

• At least 5 years of experience in benefits program implementation, operations, or program/project management within a multinational environment.
• Ability to independently manage end-to-end implementation workstreams across multiple stakeholders and deadlines.
• Strong organizational and project management skills, with a track record of delivering high-quality work on schedule.
• Experience coordinating with third-party vendors and cross-functional partners.
• Clear written and verbal communication skills, including the ability to document processes and influence peers.
• Ability to navigate ambiguity, adapt quickly, and remain resilient in a fast-paced environment with fluid deadlines.
• Strong team orientation and ability to manage operational details while maintaining sight of broader program goals.
• Bachelor's degree.

Nice To Haves

• Familiarity with benefits platforms, HRIS such as Workday, and benefits administration workflows.

Responsibilities

• Lead assigned benefit program implementations, vendor transitions, and process or tooling changes from kickoff through go-live and stabilization.
• Build and manage detailed project plans, tracking milestones, dependencies, risks, and stakeholder status.
• Coordinate delivery and resolve issues with regional Benefits teams, vendors, and cross-functional groups, including Benefits Administration, Finance, Legal, ELR, and Procurement.
• Translate program requirements into operational workflows, documentation, and data governance practices.
• Support vendor onboarding and performance monitoring, and surface utilization and outcome insights to improve delivery.
• Drive continuous improvement, maintenance, and optimization of implemented programs beyond go-live.
• Escalate risks and decisions to senior stakeholders with clear framing and recommended options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level