Senior Director, Field Operations
About The Position
The Senior Director of Field Operations leads enterprise workforce optimization strategy for Monogram’s national field organization. The role focuses on improving workforce deployment, territory design, route efficiency, capacity planning, clinician productivity, and the technology supporting field operations. Its primary objectives are to reduce drive time, increase route density, improve patient coverage, and optimize the experience of clinicians and patients. The role advances these objectives through process improvement, workforce optimization initiatives, reporting and analytics, technology enhancements, and training programs. It manages the scheduling function through two Scheduling Team Leads, who oversee enterprise scheduling operations. The position requires investigating the effects of territory design, workforce deployment, scheduling practices, and supporting technology; conducting root-cause analysis; and moving between workforce strategy, process improvement, system configuration, and executive-level roadmap discussions.
Requirements
- Bachelor’s degree or equivalent education.
- At least six years of relevant leadership experience in field operations, workforce optimization, territory planning, dispatch operations, healthcare operations, logistics, or a related operational environment.
- Advanced technical skills, including hands-on experience with Salesforce or similar operational platforms and experience using AI, automation, or technology solutions to improve operational performance.
- Ability to analyze complex operational challenges, conduct root-cause analysis, and develop data-driven solutions that improve workforce efficiency, drive time, capacity utilization, and service delivery outcomes.
- Experience leading geographically dispersed workforces and improving workforce deployment, routing, territory management, scheduling effectiveness, or operational performance.
- Ability to present confidently to senior stakeholders on operational strategy, performance metrics, and roadmap priorities, and communicate through clear, concise written documentation.
- Experience with analytics, reporting, workforce management, field service, dispatch, routing, territory planning, CRM, and business intelligence platforms, such as Salesforce, Salesforce Field Service, Databricks, Power BI, Oracle Field Service, or ServiceTitan.
- Mastery of Microsoft Excel and PowerPoint.
Nice To Haves
- Experience leading field operations, workforce optimization, routing, dispatch operations, territory planning, or geographically dispersed workforce deployment is strongly preferred.
Responsibilities
- Own enterprise field operations policies, workforce deployment standards, and operational best practices, and drive adoption of efficient scheduling and workforce management practices within clinical teams and the call center.
- Own field operations performance analytics, including drive time, workforce utilization, route density, and productivity metrics; develop reporting and oversight mechanisms to track performance against targets, reinforce accountability, and drive improvement.
- Inform and shape the field operations technology roadmap, partnering with Technology and Product teams to translate operational needs into scalable solutions.
- Lead territory planning and optimization, aligning territory design, workforce deployment, and scheduling to reduce drive time, improve patient access, and balance clinician workloads.
- Manage and develop the scheduling function through two Scheduling Team Leads; establish training programs, operational standards, and development pathways.
- Design and implement operational process improvements, technology enhancements, and workflow changes while minimizing change fatigue.
- Conduct root-cause analysis of workforce deployment, routing, scheduling, and operational performance challenges, and identify actionable solutions.
- Present operational strategy, roadmap priorities, performance metrics, and recommendations to senior leaders, translating analysis into clear business decisions and trade-offs.
- Collaborate with local and regional leadership, Clinical Operations, Technology, and shared services teams to improve field operations.
Benefits
- Medical, dental, and vision insurance.
- Employee assistance program.
- Employer-paid and voluntary life insurance.
- Disability insurance.
- Health and flexible spending accounts.
- 401(k) with employer match.
- Financial wellness resources.
- 20 PTO days, seven paid holidays, and one floating day.
- Paid parental leave.
- Work-life assistance resources.
- Physical wellness perks.
- Mental health support.
- Employee referral program.
- BenefitHub employee discounts.
- Bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
