Senior Director Donor Services

Versiti•Indianapolis, IN

7d•Remote

About The Position

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary The Senior Director, Donor Services will be responsible for the operational oversight for blood collections in their respective geographical footprint. This individual will have direct responsibility for donor services, mobile recruitment, and the local execution of field marketing. In addition, this role influences scheduling, planning, and other channels of donor recruitment.

Requirements

High School Diploma required
4-6 years Customer-facing experience including sales, marketing, and/or customer service required
4-6 years Team leadership experience required
Proven resource management skills to include human, financial, facilities, and technology required
Demonstrated team leadership skills to include team building, crisis management, problem solving, and project management required
Demonstrated ability to successfully formulate and implement business plans required
Ability to direct a workforce with varied educational backgrounds and knowledge bases required
Strong collaborative leadership style critical to align and realize synergies across service lines required
Self-directed for task and project execution required
Excellent oral and written communication skills required
Ability to use data and trends to interpret business, form decisions, change direction, and manage operations required
Demonstrated personal computer skills required; knowledge or ability to learn software programs related to blood banking required

Nice To Haves

Bachelor's Degree Business or Healthcare Administration preferred
1-3 years Operations experience preferred
1-3 years Healthcare experience preferred
Familiarity with respective footprint to build networks and grow collections opportunities preferred

Responsibilities

Meets hospital demand by achieving RBC and platelet collection targets in respective geographical footprint
Achieves operational alignment (e.g., shared goals, aligned territories, schedules) among all local collections stakeholders
Obtains operational excellence in collections including staffing %, DaSH, NPS, QNS, Deferrals, PA, Bookings, and assigned WIGs
Responsible for local P&L related to collections (CPU, tailored promotions, staffing, efficiencies, etc.)
Charged with the engagement and retention of donor services team members, account representatives, and local leaders
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
Understands and performs in accordance with all applicable regulatory and compliance requirements
Complies with all standard operating policies and procedures