Donor Services Specialist

Educational Media Foundation - K-LOVE & Air1 • Franklin, TN

8d • Onsite

About The Position

At K-LOVE, every role is ministry. We hire first for ministry alignment and a shared commitment to our faith, mission, vision, and values. We then seek talented professionals who can use their God-given gifts, skills, and experience to serve with excellence. If you love Jesus and are called to be part of a ministry that places Christ at the center of everything we do, we invite you to explore this opportunity. If your heart aligns with our mission and you possess the knowledge, skills, and abilities needed for the role, please keep reading.

To succeed as a Donor Services Specialist you will:
Be extremely detail oriented, organized, thorough, and efficient.
Have a high work ethic and desire to help others on your team.
Thrive in an environment of over-the-top customer service by being highly relational and consistently empathetic.
Truly desire to pick up the phone and take inbound as well as make outbound calls to donors. (90% of your day is on the phone)
Be comfortable and satisfied, sitting 6+ hours a day.
Be flexible moving between computer and manual processes.
Be social, relational, caring, with others, but we do have a lot to accomplish, so able to balance that with getting to the work at hand.
Can identify potential capacity in a donor for increased engagement opportunities.
Have excellent verbal and written skills (ability to write in our brand voice).
Be experienced in MS Office Products and ability to quickly learn new systems.
Be donor passionate, donor centric

Requirements

• Bachelor’s Degree, or combination of education/training with relevant experience.
• Minimum 2 years of customer service, administrative support, or donor-facing experience preferred.
• Experience with CRM or database systems highly desirable.
• Strong organizational abilities, with the capacity to manage multiple priorities.
• Demonstrated ability to maintain accuracy and attention to detail in processing information, managing records, and completing tasks in a fast-paced environment.
• Ability to work independently while maintaining alignment with team goals and protocols.
• Sound judgment in handling confidential information and discerning sensitive donor matters.
• Excellent interpersonal skills with the ability to develop sincere business/Ministry relationships.
• Demonstrated ability to represent Ministry professionally and maintain listener confidentiality.
• Excellent verbal and written skills.
• Experienced in MS Office Products and ability to quickly learn new systems.
• Donor passionate, donor centric.
• Extremely detail oriented, organized, thorough, and efficient.
• High work ethic and desire to help others on your team.
• Thrive in an environment of over-the-top customer service by being highly relational and consistently empathetic.
• Truly desire to pick up the phone and take inbound as well as make outbound calls to donors.
• Comfortable and satisfied sitting 6+ hours a day.
• Flexible moving between computer and manual processes.
• Social, relational, caring, with others, but able to balance that with getting to the work at hand.

Nice To Haves

• Experience with CRM or database systems highly desirable.

Responsibilities

• Take inbound and make outbound calls to donors (90% of the day is on the phone).
• Identify potential capacity in a donor for increased engagement opportunities.
• Write in our brand voice.
• Process information, manage records, and complete tasks.
• Handle confidential information and discern sensitive donor matters.
• Represent Ministry professionally and maintain listener confidentiality.

Benefits

• Industry leading Medical, Dental & Vision coverage
• Short/long term disability and life insurance
• Robust 401K with company match
• Parental leave with Baby Bonding pay
• Generous PTO, holiday and sick pay
• Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more
• Leadership and Career Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree