Donor Services - Donor Services Clerk

Mercy Ships•Lindale, TX

1d•Onsite

About The Position

Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion. Do you have a heart for the hurting and a desire to invest your talents and experiences into a mission with eternal significance? For every transformative surgery that takes place onboard one of our Mercy Ships, there are dozens of men and women being used of the Lord to prepare the way through their vocational gifts and talents! This is a full time, onsite position located at our office in Lindale, Texas. Provide clerical assistance and data entry tasks in support of Donor Services Department including: Researching and processing mail donations; adding new donors; updating donor accounts and information; maintaining and ensuring data integrity.

Requirements

Culture and Alignment - Is aligned with Mercy Ships’ mission, core values, culture, and Code of Conduct. Takes an active role in supporting the Community of Faith and lives out our Core Values. Achieves a high level of trust in relationships, respects others, is open and honest, and admits mistakes.
Teamwork - Works cooperatively and actively engages with others by sharing responsibilities and information. Develops rapport with Team Members and maintains positive working relationships through clear and effective communication.
Business Function – Shows technical and professional expertise for their scope of work and maintains stakeholders focus, seeking to meet the expectations, requirements, and needs of internal and external stakeholders.
Belongingness - Actively contributes to a culture of belonging by honoring diverse backgrounds and perspectives, fostering inclusive relationships, and embodying Christ-like love and respect in all interactions to ensure every individual feels empowered to fulfill Mercy Ships' mission.
Mercy Ships On Boarding Program (Gateway) - Actively participates in learning how to carry out the Core Values and Culture of Mercy Ships to sustain our mission. Successful completion is required within the first year of employment.

Responsibilities

Sort mail from Post Office to prepare for processing.
Open and code mail appropriately per standards.
Maintain and update donor records per standards.
Process credit card and e-check (ACH) donations.
Process pledge requests accurately
Answer telephone calls and assist donors.
Process donations/data entry through Mercy Ships provided tools.
Process merging donor records, including corresponding with donor (via email or phone) as necessary to ensure records are maintained accurately.
Train other personnel to perform tasks as required.
Perform other job duties as assigned to assist the goals of the organization.
Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass.
Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do.
Other duties may be assigned that are not included in the information provided in this job description.