Senior Director, Developer Relations

Twilio

1d•$275,840 - $405,600•Remote

About The Position

Twilio is hiring a Senior Director of Developer Relations to lead its global team and develop strategies and programs that inspire and equip developers to succeed with Twilio. The role leads a global organization of developer relations professionals combining engineering and marketing, and evolves Twilio’s developer go-to-market approach. It is a high-visibility role within Marketing, working closely with Product and Go-To-Market teams. The team aims to help developers become heroes within their organizations by engaging authentically with developer communities online and offline and translating community engagement, technical contributions, and awareness into sustained impact. The position is remote and based in the USA, with approximately 30% anticipated travel. The successful candidate will lead global developer marketing, community, content, startup, and event strategies; develop and mentor a global team; represent Twilio within developer communities; and ensure community insights inform the product roadmap. Compensation varies by eligible hiring location, and the role may be eligible for Twilio’s equity and corporate bonus plans.

Requirements

At least 7 years of leadership experience managing developer relations, technical evangelism, or community advocacy programs, and at least 10 years of total experience in the technical field.
Proven record of building, training, and scaling high-performing technical teams with global and local stakeholder support.
Strong technical foundation and understanding of software developer personas and workflows, such as experience as a full-time developer or hands-on software developer.
Data-driven execution skills and demonstrated understanding of marketing motions and user growth metrics.
Excellent communication skills and ability to influence and build trusted relationships with C-level executives, journalists, bloggers, and industry analysts.

Nice To Haves

Experience leading a developer relations team that directly supports a bottom-up, product-led growth (PLG), self-service go-to-market motion.
Firsthand experience contributing to or directing prominent open-source software communities or public engineering forums.
An established professional network across technical communities, platform ecosystems, and developer networks.

Responsibilities

Represent Twilio as a figurehead, influencer, and speaker at global developer relations events, setting a high standard for engaging builders online and offline.
Define the long-term global developer marketing narrative and build executive consensus and cross-functional alignment with Product, Marketing, and Go-To-Market teams.
Recruit, mentor, and develop a global organization of Developer Evangelists, Advocates, and community specialists, fostering technical excellence and strong marketing storytelling.
Guide and scale Twilio’s global Startups Program, including strategic frameworks, partnerships, and initiatives for early-stage developers and companies.
Oversee technical content across formats including video, newsletters, and YouTube, and partner with PR to develop creator and influencer programs and amplify developer-focused storytelling.
Evolve Twilio’s community and forums strategy, building user-generated content and ambassador programs that develop long-term developer advocacy.
Lead Twilio’s Builder event strategy and ensure the team participates in major developer gatherings and meetups.
Build strategic relationships with ecosystem partners to enable co-marketing and launch activations.
Steward the developer experience and handle sensitive public community situations with empathy, tact, and professional media coordination.
Synthesize community feedback and signals to inform the product roadmap.