Sr Director Customer Development

CONA Services•Charlotte, NC

1d•Onsite

About The Position

The Senior Director, Customer Development leads a customer team to achieve financial and market share goals for assigned customers. The role develops team members through coaching, teaching, training, and feedback; builds strategic relationships within customer organizations; and assesses team strengths and areas for improvement. The position develops strategic direction and business plans for the assigned Customer Management Team, partners with customers to understand their needs, and uses consumer insights, value propositions, and data trends to guide decisions. It also analyzes business results and collaborates with revenue growth management colleagues to identify opportunities, forecast outcomes, assess revenue implications of new programs, and optimize pricing strategy.

Requirements

Bachelor’s degree.
Five to seven years of work experience.
Experience or capability in managing and leading customer teams toward financial and market share goals.
Ability to plan and evaluate talent and team structure to meet business objectives and improve efficiency.
Ability to develop personnel through active coaching.
Ability to build rapport and dialogue with external stakeholders and establish strategic partnerships.
Strong negotiation and persuasion skills.
Strong management skills and ability to assess progress toward goals, initiatives, tasks, and deliverables.
Advanced analytical and critical-thinking skills.
Strong leadership, coaching, and presentation abilities.
Excellent oral and written communication skills.
Proficiency with Microsoft Office, particularly Excel and PowerPoint.

Nice To Haves

Bachelor’s degree in Management, Business Administration, Marketing, or Communications.

Responsibilities

Lead, motivate, coach, train, and develop a customer team to deliver company goals and financial and market share objectives.
Communicate company goals and deadlines, manage performance, and promote continuous improvement and company values.
Develop and maintain relationships with key external business partners and attend meetings to drive incremental growth.
Represent Coca-Cola Consolidated in governance processes, including Customer Core Teams, Bottler Core Teams, Regional Franchise Leadership meetings, and Region Core Leadership Teams.
Develop strategic direction and business plans for the assigned Customer Management Team, aligned with organizational operating goals.
Partner with customers to understand their needs and balance consumer insights, value propositions, and data trends when making decisions.
Analyze data and collaborate with revenue growth management colleagues to report business results, identify opportunities, and implement tactics to sustain or reverse trends.
Forecast effectively, identify revenue implications of new programs, and optimize pricing strategy.
Continuously assess team strengths, weaknesses, progress, talent structure, initiatives, tasks, and deliverables; provide leadership and feedback.