Senior Director-Community Integration and Transition Services (Full Time, Remote, North Carolina Based)
About The Position
The Senior Director, Community Integration and Transition develops and implements best practices for Transition to Community Living (TCL), community services and supports, and Community Health Worker models for individuals with Serious Mental Illness and co-occurring disorders. The role develops high-quality teams and stakeholder partnerships to support in-reach, diversion, transition, and coordination of social determinants of health essential to successful community-based living. The position leads communication planning and messaging, manages change-related communications, and supports implementation of programs, partnerships, workflows, and service models. It works collaboratively with Alliance leadership, operational teams, clinical and community partners, compliance, government affairs, provider network staff, DHHS, and state partners to coordinate transitions, identify risks, inform stakeholders, and complete implementation activities with minimal disruption. The role oversees unit operations and staff, advances organizational strategy, and develops and monitors the quality and outcomes of TCL and Community Health Worker models. The position is primarily remote, with attendance at the Alliance Office for business and team meetings as needed.
Requirements
- Master’s degree in Human Services, Social Work, Public Health, or a related field from an accredited college or university.
- Five years of progressive experience with behavioral health population transition services.
- At least five years of progressive management experience.
- Knowledge of and experience with program development.
- Knowledge of and experience with Olmstead requirements.
- Knowledge of the NC Olmstead Settlement Agreement.
- Knowledge of the 1915 service system.
- Ability to develop, lead, manage, and report on complex multisystem projects.
- Proficiency in MS Office, including Word, Excel, PowerPoint, and Outlook.
- Excellent verbal and written communication skills.
- Excellent conflict resolution skills.
- Excellent leadership skills.
- Ability to establish and maintain effective working relationships with internal and external stakeholders.
Nice To Haves
- Clinical licensure.
Responsibilities
- Partner with the Senior Vice President, Community Health and Integration to advance organizational strategy.
- Set vision, policies, procedures, and data expectations for Transition to Community Living (TCL) and Community Health Worker models.
- Assign work, manage special projects, and recommend operational improvements.
- Oversee projects aligned with the DOJ Settlement Agreement, settlement sustainability plan, and NC Olmstead Plan.
- Prepare reports with data, findings, and recommendations for executives, senior management, and external stakeholders.
- Standardize operations across counties, functions, and teams while addressing community-specific needs.
- Coordinate messaging across teams and lead communication workstreams for major transitions, program launches, service model or contract changes, system implementations, and cross-functional initiatives.
- Advise senior leaders on risks, stakeholder impacts, timing, sequencing, and change management considerations.
- Prepare department leaders and subject matter experts for presentations, briefings, meetings, public-facing conversations, and partner engagement.
- Collaborate across internal departments and represent the organization with local and state partners.
- Oversee, support, and coach leadership staff for Transition Operations, Community Health and Data Analysis, and the Data & Integrity Manager.
- Ensure staff are trained in Alliance policies, procedures, and business processes; identify training needs and provide coaching on technology, practice changes, and change management.
- Ensure TCL and Community Health Worker teams have the tools needed to perform their functions and support employees.
- Promote collaboration, accountability, responsiveness, transparency, and service excellence.
- Review and approve workflows and desk procedures and ensure staff understand their roles and responsibilities.
- Build working relationships across departments to support consistent messaging, coordinated execution, and shared ownership of transition outcomes.
- Serve as a communication liaison among Alliance leadership, internal departments, providers, community partners, DHHS, and other external audiences.
- Work with DHHS and state partners to support outcomes for the DOJ Settlement Agreement, its sustainability plan, and the NC Olmstead Plan.
- Monitor outcomes across all phases of TCL to support comprehensive, integrated care during and after the settlement period.
- Submit required TCL, post-TCL, NC Olmstead Plan, and Community Health Worker model reporting accurately and on time.
- Collaborate across internal departments to improve workflows, procedures, and organizational outcomes.
- Assess key performance indicators, productivity metrics, quality outcomes, timeliness standards, and program deliverables.
- Ensure compliance with contractual requirements and develop risk-mitigation strategies as needed.
- Establish team metrics and feedback mechanisms to assess effectiveness, understanding, readiness, and adoption.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, life, and long-term disability coverage.
- Generous retirement savings plan.
- Flexible work schedules, including hybrid and remote options.
- Paid time off, including vacation, sick leave, holidays, and management leave.
- Dress flexibility.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
